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INSURANCE ON FILE A-2022-058 WORK MAY PROCEED UNTIL INSURANCE EXPIRES 1 .2`3 _ CLERK OF COUNCIL DATE: CONSULTANT RENEWAL AGREEMENT WITH INFOSEND, INC. MAY 0 3 2022 TO PROVIDE BILL PRINTING, MAIL SERVICES, AND \ex CSMPAYMENT PROCESSING SERVICES TO CITY OF SANTA ANA THIS CONSULTANT RENEWAL AGREEMENT ("Agreement") is made and entered into on this 19a' day of April 2022, by and between InfoSend, Inc., a California corporation (hereinafter "Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City"), collectively "the Parties". RECITALS A. The City desires to retain a consultant having special skill and knowledge in the field of municipal bill printing and mailing services and electronic bill presentment and payment processing. B. The City acknowledges that it has received prior Municipal Utility Services, Business License Tax, Dog License, Proactive Residential Enforcement Program, and other miscellaneous ancillary bill printing and mailing services as well as Dog License electronic bill presentment and payment processing services from Consultant prior to the date of this consultant renewal agreement ("this Agreement") and City intends that any unpaid sums receivable by Consultant for prior services shall be covered under this Agreement. C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the Parties agree as follows: 1. SCOPE OF SERVICES Consultant shall provide paper bill processing, printing and mailing services along with electronic bill presentment and payment services, and other related professional services as detailed in the scopes of services attached hereto as Exhibit A (Scope of InfoSend Primary Services) and Exhibit C (Professional Services) and hereby incorporated herein by reference. Scope of Services shall also include: a. Data Processing, Printing and Mailing (DPPM) Services. The paper bill processing, printing and mailing (DPPM) process consists of data processing, address validation and postal bar coding, printing documents, mail preparation, applying presorted postage and sending via the United States Postal Service for the City's: (1) Municipal Utility Services bills; water conservation program notices, water quality program Page 1 of 13