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INFOSEND, INC. (2)
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INFOSEND, INC. (2)
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Last modified
5/3/2022 3:24:01 PM
Creation date
5/3/2022 3:23:04 PM
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Contracts
Company Name
INFOSEND, INC.
Contract #
A-2022-058
Agency
Finance & Management Services
Council Approval Date
4/19/2022
Expiration Date
12/31/2025
Insurance Exp Date
2/1/2023
Destruction Year
2030
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notices, Municipal Utility Services rate change advisories, awareness & education <br />campaign notices, advanced meter infrastructure notices and advisories, penalty and/or <br />collection notices, and other related miscellaneous notices, form correspondence and <br />advisories including paramedic subscription notices; (2) Business License Tax bills, <br />renewal statements, certificates and licenses, penalty/and or collection notices, and <br />other related miscellaneous notices, form correspondence and advisories; (3) Dog <br />License Bills, rabies reminders, certificates, penalty/and or collection notices, and other <br />related miscellaneous notices, form correspondence and advisories; (4) Proactive <br />Residential Enforcement Program (PREP) bills, renewal statements, certificates, <br />penalty/and or collection notices, and other related miscellaneous notices, form <br />correspondence and advisories; and (5) assorted public notices, postcards, community <br />advisories, outreach program letters, associated form correspondence, as well as City <br />newsletters and a variety of other miscellaneous independent City agency <br />communications and program literature. <br />b. Basic Electronic Bill Presentment and Payment (EBPP) Services. Basic Electronic Bill <br />Presentment and Payment (EBPP) services consists of <br />(i.) Maintaining an online customer payment portal and presenting Dog License <br />bills online and accepting payment transaction information to facilitate ACH or <br />credit card payment via Consultant's merchant processing provider, EPX (EPX <br />Acquisition Company, LLC, and successor to Phoenix Payment Systems, Inc.). <br />City's right to bifurcate agreement and terminate DPPM and Basic EBPP services for Dog <br />License billing. During the Term of this Agreement and any extension hereto, but beginning not <br />sooner than January 1, 2023, City may upon one hundred -twenty days (120) days prior written <br />notice by the City's Executive Director of Finance and Management Services, terminate DPPM <br />and Basic EBPP services for Dog License billing, plus associated merchant processing services <br />currently provided by Consultant's contracted merchant processor, Electronic Payment Exchange, <br />Inc. (hereinafter "EPX"). Whereupon City shall have the right to continue Consultant's DPPM <br />services for Dog License Billing for the term of this Agreement or City may continue either <br />Consultant's DPPM and/or Basic EBPP services for Dog License Billing on a month -to -month <br />basis and terminate the DPPM and Basic EBPP portion of the Agreement in connection with Dog <br />License Billing, with no termination penalty or fees applied by Consultant by providing fifteen <br />(15) days written notice of its intent to terminate said DPPM and Basic EBPP portion of the <br />Agreement. <br />c. Electronic Bill Data Conversion and Graphical Document File Presentment for Third - <br />Party Enhanced EBPP Services Provider. Electronic Bill Data Conversion and <br />Graphical File Presentment services consists of <br />(i) Receiving graphical bill data file information from an integrated City billing <br />application ("enQuesta") maintained by a designated billing application <br />provider ("Systems and Software, Inc.") and converting said graphical bill data <br />file information into a graphical document file and presenting said file to a <br />designated Third -Party Enhanced EBPP Services Provider ("Invoice Cloud, <br />Inc.,,). <br />Page 2 of 13 <br />
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