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�Western udio Visual & security Proposed Approach Our approach starts with hiring the most qualified people. Your Project Manager, Shelby ToaI, is one of only two in Southern California that has the prestigious PIMP Certification. He is also a 20-year veteran of the Audio Visual Industry. Our Lead Design Engineer, Erik Wilson, has the most proven experience with Boardroom and Training Room style projects, and their correlating overflow spaces. Western AV has become very familiar and understands that each Municipality project has unique needs. Erik has become recognized as the "go to' Engineer for Consultants and Suppliers in the niche world of Municipality Boardroom style projects. His vast knowledge of the Broadcasting, Streaming, and Control Systems are what set his skills apart. In the design/build approach, our Sales Team (Rep. & Engineer) will sit down with the client to develop the clients' wants and needs for each space. Once this is complete, our team develops a bill of materials and scope of work for each space. This is reviewed with the client to ensure that it meets all the requirements for the project. This applies to your project as well. We start off all projects with a Kick-off meeting to ensure that all parties have reviewed the scope of work together. The better the Scope of Work, the better the project is executed. At this meeting we will provide the client with one point of contact at our company. Once a fully executed copy of a contract or a PO is delivered to WAVS, Shelby Toal will be the main point of contact for the City of Santa Ana. We like to provide our client with one point of contact to ensure that communication will flow at a swift pace. Our team follows the steps in our System Milestone Schedule to ensure nothing is forgotten or left behind. Depending on the project needs, our Project Manager will be on -site to provide daily or weekly updates on the project. Once we have completed the implementation and testing, there is another critical piece which is the training. Over the years we have found out that the best Training comes from the Engineer who worked with the client to design the system and implement the system. It eliminates all the questions of "Why" since both parties were part of the design, changes, deletions, adds, etc. Personnel Staffing Plan When it comes to Municipality projects, our Project Manager (PMP), Shelby Toal, will put his best men forward on the job. Due to our experience and extensive resume in Municipality projects, Western A/V understands the urgency and niche quality to these systems. Our Engineers & technicians truly enjoy working on Municipality projects, since we have become the experts in these systems. If there is a change in management on the project, Western Audio Visual would contact City of Santa Ana directly to let them know. We differ from other companies in the fact that we have two Project Managers that are aware of all ongoing projects. Project Controls Our 30 years of experience working with Cities, Counties, and Municipalities has given our company a competitive edge in this niche market. Our company has found that one major key in controlling our project costs for these projects starts with a well-defined scope of work. We then have our Project Manager review that well-defined scope of work with the client in the kick-off meeting. Our team utilizes real-time information on our server. So, if any changes are made on our Bill of Materials, Schedule, Drawings, Programming, Engineering, etc, everyone can see the exact changes in real time. The Project Management Software also alerts the team of these changes once they have occurred. Our warehouse manager also updates the system with equipment and shipping updates, so our field supervisors have real-time status on every item in the system. 1592 North Batavia Street, Suite 2 12707 High Bluff Drive, Suite 200 Orange, CA 92867 San Diego, CA 92130 Phone#: (714) 637-7272 www.wavl.com Phone#: (760) 438-1200 Fax#: (714)637-7330 Fax#: (760)438-0066