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.,centaman <br />iv. any alteration or m ifi-cation of tlw operaxi+tig System COMfigurat100, dPrtig-S, Or patarneivrs wr'thgut <br />the wrinen consent of Ctntaman-. or V. unstable electmity supply. flood, water, 5rnice, fire, heat 51orm. <br />xt of God' qr <br />wi. uandalism ar fndli{]OUS damage: or riii- irtifMion of instaliled machinR %9.Ch a Minus, 5ppware. pr other <br />inaldizio s Software. <br />C The Custorier agrees to manage ind contrart to otltier qualified pai .ies the fallowing Services and to provida <br />Centarnan w u h tlF@ details o f the Cu4tOMLLr's 501 vtion: <br />i Nmwotk i nfr astrutture, cabding, imternex arxe55 and h rewall. and <br />ii. i-PardWare wh-arhi�r supplied I?yr the CuMmer. Cvntaman or a 3rd party, and <br />id. M'Wrosofa r►t#work, Operafiing Sy5tem. u5emames. and sVstem security; and <br />iv b.'IEr: row"I 5QL Server database admifi-stration as recommended by Nfirrosofr_ and <br />v. Ano-vifu5 ai d anti-m,lware far all CQilrrected �ardv4are <br />wi. hack -rip and Disaster Recovery irKtudi!ng mock-up of tf%a Cantararti S#5ftwae&_ daraha�&, aid <br />Wnfrguratkorti 5etlings The Custom-erwl11 implement text. manap and nma-ntain a 65aster re over <br />plan <br />A. Instal latian. confrguratton and trouble -shoot ing a f the Ceritarrian $u#tware inrlka IlatiOn onto a <br />workstation lor FOS terminal. <br />viii Tier 1 Support for eiwd-users irticluding finding of svppgrt rratls. e"ili5, and :Ca5es from arlyr ead mer <br />of tha 5ofrtiware arwd irtivc&e-s vari Fcariorw of the rswe, feprax:uCang the test -case, path to rescli_rRaon amd <br />dncurritknTiney thm fMding$ in the {e�€e mXe5. <br />D Cu-5toan Repom or Cuslumer :EnharK vrnents are not irtictuded in SO wra{a Support an-d are rim cowered by <br />the arinval Fees wfcept where toy+ hipve been included in the product development as p8+x of the <br />commercia`ly available version at the 5afttiw&e and are provided with the Software Upgl`actei. C"taman alfers <br />these services fY an additional Foe which may he quoted by (fx-@ Atcou n t Manager and the terms at whch will <br />be on a project bv- project basis. <br />. Software Upgrades and Maintenance <br />Ttxe Cu-stonier is entitled to re.-.-. oe. at n.o adddt anak - harge. 311 produt upgrades. aM mi ar,cements for thv <br />Sottware artid DoCumeWation for the campoisents listed iri the Software- t,r:enSm sei;oun of this Contract far <br />wNrli they have paid this annual Feax. <br />Te5tirig, i-tistallation and applying 5.taftware DRgrAdes CanSUrrLe5 iesoVr-ces for t�wh :fte CUs'a3me <br />4) <br />City Council 8 — 71 11 /1 /2022 <br />