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centaman <br />H. Supp Avai;abi li ty - TI a follGwrrg table: ; Pfints t-he availabi pity and method support <br />155s a seora f Tear Dan AY4UW2 CQiIUPQLMWJ)D1S <br />smtgy, i 24furs. 3196 darks Ph[x5r <br />seyerity 2 $ 3 8-Nom La r!Uxn mmwI3fy-FrkI4 iuxcl t+olid,xxsi Ph rw vR % b pwr i <br />Sevsrky4 8.!Poam to!pm mr&ry-rik�wr {,mci hQhdays, Web Portal <br />Cent;pman provides support of pt of their offices in -C axago and $Vdneyr ared sp I: imP5 rehV local ti rn-es in tha,se <br />regions <br />I R4�%POQse rrrL8s - Centar,tian will PfOWIde the following ri�sppn5-a Or►+es during the VaWard suppa�t n-our$ as <br />detailed to clause H abouea. 'Resconse Tint-' r5 d86ned as (hie time between tht- Customer reporting a scirvirtm <br />request and .3 i@ply or ackrtiawl l ti r,t bmmg provided by Cenmrr,an Help Desx. 'Business Day re&s to a <br />normal business day Jexciud'Lng Wolliday5;. <br />SeveritV � hows <br />suv,. �.a s Business <br />*e,?EL9� 1 .5Eki31rti4S50*5 <br />Sevedt� d NO 9u N%wd f tie <br />Q� <br />(b2022 All AgIAG <br />City Council 8 — 74 11/1/2022 <br />