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C. The supervisor(s) or liaison officer(s) shall be available on an on -call basis via pager or cell phone to the security guards and designated City staff. The supervisor shall be centrally located to City Offices in order to supervise and monitor the guards and to ensure satisfactory performance of armed security guards services. The supervisor(s) or liaison officer(s) is responsible for, but not limited to, the following: (1) Work with designated City management personnel or building staff to ensure a high standard of courteous and professional security service which is sensitive to the needs of the City staff, clients, and visitors. (2) Supervise the security guards at the posts within the facility; be available for frequent on -site supervision, at a minimum of once per week. (3) Familiarize each security guard with the City internal communication system and any other City policies that affect the public. This information will be provided by the City to the Contractor. (4) Develop or review written standing Post Orders with an emphasis on the needs of the Department and as specified by City management staff. Written Post Orders for the Probation location assignment shall be completed and approved by the supervisors)/liaison(s) and the City within 15 business days after the contract start date. (5) Review Post Orders for revisions and updates with the Facility Manager at least twice a year at agreed upon dates each year. Contractor will re -issue newly revised Post Orders within one month of completion and will review the changes with each guard (including new hires/replacement and substitute security staff during vacations, sick leave). (6) Respond within two hours or less to requests from City management staff for follow-up with appropriate action and/or recommendations on any incidents or complaints involving security guards employed by the Contractor(s). (7) Keep City management staff apprised of security issues which affect the safety of the staff, employees, and visitors, and make appropriate recommendations for improvement. (8) Promptly report any unusual events or emergencies (such as an accident, hostile client or employee, illegal weapon, bomb threat or theft) to the Officer of the Day, first available supervisor, and Department's Facility Manager. These incidents shall be followed by a written report submitted to the Facility Manager within 24 hours RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 27