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of the incident or event. Bidder shall include within its proposal a sample incident report. (9) Investigate all complaints received about the security guard(s), report findings, and inform City facility or management staff of remedial action(s) taken. (10) Ensure that incident reports and other written documentation requested are forwarded to the appropriate City management staff member within the time specified. 5. Employee Conduct: Contractor and all assigned staff members, including but not limited to guards, supervisors, liaisons, and account manager, shall be held to the highest level of professionalism throughout the life of any contract awarded as a result of this RFP. a. Proper conduct is expected of Contractor's personnel at all times. This includes adhering to no -smoking ordinances, the City's drug -free work place policy, not using alcoholic beverages, and courteous treatment of employees, clients, and visitors. b. City has the right to dismiss any Contractor's employee who does not, in the County's discretion, properly conduct himself/herself or perform quality work. C. Contractor and contractor's staff shall not use cameras, camera phones, computers, tablets, and/or comparable devices while on post. Recordings of any kind, including photos, audio, and/or video recordings are strictly prohibited. The City of Santa Ana and/or other City Offices' shall not be the subject posted on any social media sites. d. It is the Contractor's responsibility to conduct a thorough criminal background check on all armed security guards assigned to any City facility to ensure that no guard has a criminal record. A copy of the written verification that the guard has passed the Contractor's background checks must be provided to the City Department's Facility Manager prior to assignment at the facility. Training and Certification a. The armed security guards assigned to the City of Santa Ana City Hall and SARTC shall have completed the required mandatory 40-hour skills training course and elective eight -hour Certification Course in Firearms Training as regulated by the State of California Bureau of Security and Investigative Services (BSIS), Division 7 of Title 16 of the California Code of Regulations, Article 9, Skills Training Course for Security Guards. (1) Security Guard companies or agencies must provide written proof, to City management or Facility Manager, of a security guard's certificate of completion (or evidence of completion of the required hours as set forth in the above paragraph) of the mandatory and RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 28