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Vehicles. (v) Probationary Period- New security guards assigned to the City contract will be placed on a six-month probationary period during which time their skills will be assessed periodically by both Contractor and City staff. To ensure satisfactory completion of the probationary period, City staff, at his/her discretion, may require a written exam and/or oral review. Account Manager The Contractor shall provide an account manager solely assigned to this contract. The account manager shall make unannounced inspection of guards on post at random times, sufficient to ensure job performance and adherence to personnel standards, but in any case, not less than one (1) time per site per week. Unannounced visits shall rotate between the different shifts and will include all posts equally. The guard on duty is to complete an incident report for each account manager visit. The account manager will also meet with the Contract Administrator, or designee, as needed. The account manager will be responsible for notifying Contract Administrator of all issues raised at these meetings and of steps taken to rectify these issues. Notification to the account manager of performance deficiencies serves as sufficient notice to the Contractor of contract non- compliance to initiate corrective action. For major performance deficiencies, City will also provide written notice to Contractor. Any contract deficiencies identified in writing by the Contract Administrator or designee will require a written follow-up from the Contractor identifying the steps taken to rectify the deficiency. Account Manager should be prepare to: (a) May be requested to attend City meetings, neighborhood meetings, etc. (b) Provide monthly statistical reports Security Supervisor (Minimum Requirements) a) Has at least 12 months prior work experience as a security guard supervisor b) Has training and supervisory experience commensurate with the requirementsas specified herein. c) Ensure that all posts have an approved security guard at all times and for theduration required. d) Ensure that the Contractor provides an approved security guard for any late,absent or dismissed security guards. e) Act as the liaison between City and Contractor regarding all issues pertaining tosecurity guard and performance. f) Supervisor must be available whenever guard shifts are being performed, including holidays, by telephone to respond to any issues that may arise as 24-Hour Communications Capability Contractor shall maintain a 24-hour communication center. Contractor shall be responsible for the proper operation and security of its pages, radios, cellular phones and chargers. Communication All security guards assigned to work under this Contract must be accessible by City staff via mobile phones at all times during their work shifts. Moreover, the security guard shall report all emergencies to the Santa Ana Police Department immediately upon their occurrence. The RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 34