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fitted properly, cleaned, pressed, and present a professional appearance. Assigned personnel shall not accessorize their uniforms. Assigned personnel shall wear their shirts tucked inside their slacks. Assigned personnel shall not lean against walls, stand with their hands in their pockets, or adopt an unprofessional conduct or posture. Guards must be in uniform by their designated shift start time and remain in uniform until the shift end time. Locks and Keys Access shall be in accordance with instructions, keys and/or security cards issued or provided by the City's representative(s). Access may include special instructions about security systems installed at facilities. The Contractor shall take all reasonable precautions to ensure that security of the facilities and internal equipment, furnishing and other items are maintained at all times. The Contractor shall be responsible for the series of keys assigned to it and shall assign these keys to its personnel for use in maintaining the facilities. The Contractor shall be responsible for the proper use and safekeeping of all keys issued by the City to the Contractor. The Contractor shall report all lost or stolen keys to the City's representative(s) within twenty-four (24) hours after discovery of the loss. The Contractor shall reimburse the City for the total cost, as determined by the City, of re -keying the facility or duplicating additional keys. Upon termination or expiration of the Contract, the Contractor shall immediately return all keys, cards, remote controls, etc., to the City. California law stipulates that it is unlawful for a person to duplicate any keys without the permission of the owner. The penalty for violation of this law is either six (6) months imprisonment or a fine of $500.00, or both. Training Contractor shall provide the training at no additional expense to the City. Refresher training, or any other training, will not be allowed during regularly scheduled work hours. (a) On -Site training of newly assigned security guards: Contractor will be expected to provide guards assigned to SARTC, five (5) full days of on -site training with Supervisor or gua1s required. (b) Training of substitute security guards: Substitute guards shall be able to fill in and complete all duties of the regularly assigned guard, when needed. (c) Refresher training: Refresher training shall be provided upon request of the City. Refresher training shall be designed to ensure that all security guards are proficient at their duties. The refresher training shall address any issue brought to the Contractor's attention by the City staff, who is requesting the refresher training. (d) Health and safety orders: Contractor shall provide safety training as required by the California Department of Industrial Relations and Cal -OSHA (California -Occupational Safety and Health Administration). Lunch and Breaks Contractor is responsible to ensure that security officers receive meal and periodic breaks as RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 36