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DocuSign Envelope ID: FA12C758-3EF4-45F3-BODF-724674D71270
<br />www.cdw.com/services One example of how Sourcewell members benefit from our innovative
<br />services is in K-12. CDWG provides broad and diverse services such as large volume
<br />Chromebook rollouts with White Glove Services, networking implementation under the a -Rate
<br />program, onsite deployment of whiteboards/video solutions, physical security upgrades, and
<br />Blueprint to Design TM, a value-added design service that includes classrooms, media centers,
<br />cafetoriums, and STEM/STEAM labs. We can deliver all of the services requested in this RFP
<br />by means of our internal coworkers, which includes engineers with precise technical expertise,
<br />as well as through a network of trusted service providers with whom we have long-term,
<br />ongoing relationships. Many of the services we offer are scoped on a custom basis to meet
<br />the customer's specific needs. The ability to use our own coworkers as well as our network
<br />of service providers gives us flexibility and deep resources to meet changing workload
<br />demands. To make sure we are meeting our customers' needs, we have built a deep
<br />services practice that goes above and beyond OEM requirements. For example, Cisco's
<br />minimum requirement to be a Gold -Certified Partner is to have 4 Cisco Certified Internetwork
<br />Experts (CCIEs) on staff. While other vendors may be able to meet Cisco's minimum
<br />threshold to gain the designation, CDWG takes it further to ensure we are meeting our
<br />customers' requirements
<br />by staffing our services team with 63 CCIEs.
<br />15
<br />If applicable, provide a detailed explanation
<br />We recognize that Sourcewell members are made up of government, education, tribal nations,
<br />outlining the licenses and certifications that are
<br />and non-profit members. In our years of experience working with Members we've found they
<br />both required to be held, and actually held, by
<br />themselves don't require many licenses or certifications from IT vendor partners. Separate from
<br />your organization (including third parties and
<br />this, there are unique state business licenses and tax certificates found at the state, county,
<br />subcontractors that you use) in pursuit of the
<br />and local level. CDWG holds the applicable licenses and certifications to do business in every
<br />business contemplated by this RFP.
<br />state on this contract.
<br />When it happens a local agency we haven't worked with before requires a license or
<br />certification we may not hold, our account managers work with our Finance or Program Sales
<br />team (depending on the requirement) to apply for the license. If the requirement is one we
<br />do not qualify for, like a small business certification, we work with our vendor partners to
<br />meet the customer's need. We also follow all applicable laws, such as prevailing wage
<br />legislation.
<br />For the licenses and certifications that are held by CDWG, these reflect a commitment to
<br />stability and security through rigorous quality control standards. Our business succeeds in
<br />part due to an understanding with our partners that we can safely procure and implement
<br />their IT investments, and protect their critical information. Select quality control and technical
<br />certifications held by CDWG are as follows: International Organization for Standardization
<br />(ISO). ISO certified since 2001, CDWG has a mature, well-defined Quality Management
<br />Systems (QMS) that includes continued compliance to the following ISO Standards:
<br />- ISO 9001 — Quality Management System: Sales, configuration and support of computer
<br />and related technology within both of CDW•G's Configuration Centers.
<br />- ISO 28000 — Supply Chain Security Management System: The planning, delivery and
<br />oversight of secure supply chain management and supporting activities in the US.
<br />- ISO 27001 — Information Security Management System: Provision of product sales to
<br />CDWG customers, including all backbone functions and support of computer and related
<br />technology.
<br />- ISO/IEC 20243 — Information Technology: Complies with the requirements in the Open
<br />Trusted Technology Provider Standard (O-TTPS).
<br />- ISO 14001 — Environmental Management System: The environmental activities related to
<br />product/service management, inventory control, shipping, returns management, and receiving
<br />for computers and related technologies, excluding the office, cafeterias and the lessee area.
<br />HIPAA - Health Insurance Portability and Accountability Act: CDWG complies with all
<br />applicable HIPAA regulations, including those related to auditing.
<br />SSAE16 Service Organization Controls (SOC) 1 Type 2 — CDWG Managed Services has had
<br />clean, annual PCI and SAS70 Type II (and now Statement on Standards for Attestation
<br />Engagements No. 16 (SSAE16)) audits since 2004. PCI Level 1 Compliance — CDW•G
<br />Managed Services is audited annually for Level 1 Payment Card Industry (PCI) compliance
<br />which attests to the fact that our Managed Services operations and services meet requirements
<br />to comply with the standards of the PCI Security Standards Council.
<br />Additionally, CDW•G's certifications and knowledge -depth extend to the individual level. Our
<br />coworkers hold many technical certifications to support the diverse technology solutions in our
<br />catalog. Please find these in Question 69.
<br />16 Provide all "Suspension or Disbarment" As of the date of this submittal, and for the prior ten years, CDWG certifies that to the best
<br />information that has applied to your organization of its knowledge and belief, CDWG has not been listed by any federal or state authority as
<br />during the past ten years. debarred or suspended, where such debarment or suspension would have a material and
<br />adverse ability on our ability to perform hereunder.
<br />City Council 7 — 27 12/6/2022
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