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DocuSign Envelope ID: FA12C758-3EF4-45F3-BODF-724674D71270
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<br />Service force.
<br />As Sourcewell's member base continues to grow in the U.S. and Canada, its ideal partner on th s
<br />contract will offer thorough, localized service coverage to meet the high standards of responsivenes3 that
<br />members have to come to expect on the current contract. Supporting CDWG's sales force in pr vding
<br />value to Sourcewell members is an extensive service force, made up of in-house service profes io als
<br />and a Trusted Partner Network that span coast to coast. Technology procurement goals have e I ed
<br />since Sourcewell and CDWG both came into existence decades ago, moving from box pushing io
<br />complex solutions made up of different specializations. To make sure we are close -by, responsiv ,and
<br />able to understand our customers' evolving needs, CDWG has built a local services presence a r ss 32
<br />cities in the U.S.. Our full listing of U.S. services locations is as follows: Phoenix, AZ; Los Angel , CA;
<br />San Diego, CA; San Francisco, CA; Denver, CO; Miami, FL; Tampa, FL; Atlanta, GA; Chicago, I[.;
<br />Evansville, IN; Indianapolis, IN; Boston, MA; Detroit, MI; Grand Rapids, MI; Minneapolis, MN; St. LOLiS,
<br />MO; Raleigh, NC; Las Vegas, NV; New York City, NY; Cincinnati, OH; Cleveland, OH; Philadelphia, PA;
<br />Pittsburgh, PA; Nashville, TN; Dallas, TX; Houston, TX; Seattle, WA; Washington D.C.; Appleton, WI
<br />Madison, WI; Milwaukee, WI; Wausau; WI Here's a further services coverage breakdown, by sery s
<br />area and resource type.
<br />- Professional Services Engineers and Project Managers (CDW•G coworkers) across 25
<br />cities in the U.S.
<br />Partner Services network resources across 32 cities in the U.S.
<br />Professional Services -National Team Engineers and Project Managers (CDW•G coworkers)
<br />across the U.S.
<br />Configuration Center Technicians (CDWG coworkers) in Chicago and Las Vegas.
<br />Managed Services -Network Operations Center Engineers and Project Managers in
<br />Madison, WI, Minneapolis, MN and Chicago, IL.
<br />- Aggregation Services third -party hosting centers across the U.S. CDWG delivers service by ans of our
<br />Partner Network with whom we have collaborative, ongoing relationships.
<br />Our Engineers We have over 1,000 services professionals. Instead of breaking our services
<br />professionals into sector, with the exception of the federal sector, which has its own unique
<br />clearance
<br />requirements, our services professionals are deployed into all segments. We are always thinking
<br />about what provides the best value for our customers and the optimal solution outcome, and in
<br />services we believe expertise exists within a particular technology, not sector. For instance, when
<br />implementing a Unified Communications solution or monitoring an IBM mainframe, it matters more
<br />that the engineer knows those technologies, not whether it's for a school or a county office. And
<br />our engineers know those technologies, and a whole lot more. Our commitment to this ideal has
<br />led to nearly 6,700 coworker technical certifications. For a more detailed listing of technical
<br />certifications, please see Question 69.
<br />Trusted Partner Network CDWG has strong alliances with approximately 1,200 services
<br />providers, which includes minority, women -owned, and other small, disadvantaged businesses,
<br />who provide consultants and engineers to complement CDW services projects. When we feel
<br />that a partner can provide the best -value on a given project, we select one based upon their
<br />ability to meet the needs of the customer, using such criteria as price, responsiveness, quality,
<br />geographic reach, available skill -set, length of project and overall customer satisfaction. We
<br />choose our service providers carefully, enabling us to focus on developing strong relationships
<br />with only the most competent providers. A majority of our partners are organizations Sourcewell
<br />members will recognize: Cisco, Microsoft, IBM, Google, Fujitsu, Oracle, Adobe, MP Integrated
<br />Solutions, Atomic Data, Twin City Hardware, and many more. By partnering with these
<br />companies, CDWG brings our customers best -value solutions. In addition to our U.S. presence,
<br />we will support Sourcewell members across Canada. We have services coworkers in the
<br />following major cities: Calgary, AB; Edmonton, AB; Vancouver, BC; Winnipeg, MB; Toronto, ON;
<br />Ottawa, ON; and Montreal, QC. These are supported by partner network resources nationwide.
<br />A further services coverage breakdown, by services area and resource type.
<br />- Configuration Center Technicians leveraging our distribution partnerships in the following
<br />major Canadian metropolitan cities: Greater Vancouver, Calgary, Greater Toronto and Guelph,
<br />Montreal and Halifax.
<br />- Aggregation Services and partner hosting center in Toronto
<br />City Council 7-32 12/6/2022
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