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<br />while delivering approximately 450 completed design packages for our customers.
<br />Drones
<br />Sourcewell members in law enforcement, education, and federal government can benefit from CDW•G's
<br />drone solutions, along with high tech imaging solutions such as thermal, recognition and infrared. We
<br />recently saved a large railroad customer time and money by replacing their manual approach of
<br />photographing miles and miles of railroad track by horseback (really, still horseback!) with a drone
<br />technology solution.
<br />Cloud In the classroom, the right cloud solution can improve innovation. Out of the classroom, the right
<br />cloud solution can deliver cost savings, enhanced performance, and, if deployed effectively, increased
<br />security. A recent survey showed 59% of IT professionals say they would make more use of cloud, bu
<br />the complexity is holding them back. CDW•G's cloud experts help customers understand and efficiently
<br />procure this elusive technology by answering such questions as: What are we buying? Where is our
<br />data going? How is it helping us? CDWG currently partners with more than 150 cloud providers to
<br />deliver SaaS, IaaS, and PaaS solutions. And if those acronyms seem a little odd or unfamiliar, we've
<br />got that covered, too. Our expert cloud team, nearly a decade old, includes solution specialists to
<br />explain how cloud works, and assess the benefits and risks of each solution for Sourcewell members'
<br />particular needs and environments. Additionally, to make sure we are keeping up on "The Law of
<br />Accelerating Returns," CDWG has resources in place dedicated specifically to monitoring IT trends,
<br />technical roadmaps, and emerging technologies. We combine this knowledge with the feedback
<br />customers provide to stay ahead of the curve on emerging technologies. Our OEM partners recognize
<br />us as a trusted partner when it comes to innovation. VMware recently awarded us with a Partner
<br />Innovation Award for the Empower Digital Workspace global award.
<br />We ensure we offer state of the art technologies, and that we also vet the benefits and the risks of
<br />new solutions, and their operability in the Member's environment. CDWG has several forums and
<br />encourages customers to share knowledge and best practices regarding the solutions we provide. The
<br />CDW Customer Advisory Board is a private, online community where we research IT topics and find
<br />out about technology usage to aide in marketing material development. These community members do
<br />engage with one another on relevant topics that they face in their environments. Sourcewell members
<br />have the opportunity to join this community if they desire. Highlights of the Customer Advisory Board
<br />include:
<br />1,250 customers in a variety of industries
<br />Members are primarily: IT Managers, IT Directors, IT Executives/C-Level
<br />Weekly Topics include: IT Spending budgets, Tech conferences, Customer service, Social Media, c
<br />Green The following are various other forums in which customers review CDWG solutions an
<br />Linkedln: https://www.linkedin.com/company/cdw
<br />Facebook: https://www.facebook.com/CDWCorporation/
<br />Spiceworks: http://community.spiceworks.com/pages/CDW
<br />Twitter: https://twitter.com/CDWCorp
<br />YouTube: https://www.youtube.com/user/CDWPeopleWhoGetIT
<br />https://www.youtube.com/user/CDWTechvision
<br />- Reviews on CDW.com: http://www.cdw.com/content/about/edwreviews.aspx?cm_sp=Footer-_-
<br />HowWeDolt-_-Customer+Reviews As a testament to our efforts, we are also regularly asked to participate
<br />in OEM advisory board and product beta -testing initiatives. We have been participants in such
<br />programs for Microsoft, Adobe, Symantec, IBM, Trend Micro, McAfee, CommVault, Quest, VMware,
<br />Cisco, Juniper, Sonicwall, and Riverbed. These organizations have relied on the input and feedback of
<br />our staff to ensure their products are market -ready, prior to their public release. For example, CDWG
<br />participates in the majority of Microsoft Rapid Deployment Programs (RDPs) and Technology Adoption
<br />Programs (TAPs). This early exposure to Microsoft solutions enables us to bring solutions to our
<br />customers in a timely fashion and ensures successful implementations. And CDWG was one of two
<br />partners worldwide who participated in the Early Field Trial (EFT) of Cisco's t1C 8.0 rollout. We were
<br />developing on the software nine months prior to public release. When 8.0 was released to the public,
<br />all CDWG engineers were already trained to deploy the solution and were familiar with known
<br />differences from prior versions. Added to our OEM expertise and advanced solutions, CDW Technology
<br />Support is our branded offering backed by the OEM collaborative warranty support service. CDWG will
<br />take the first call for Members to help resolve their issue and, if needed, provide an engineer onsite
<br />to perform a hardware replacement. If escalation to the OEM is required, CDWG will do that on the
<br />Member's behalf. Because of CDWG's depth and breadth of expertise, in the case of a Cisco solution
<br />we are able to get a top-level TAC engineer more quickly than a Member can, resulting in quicker
<br />incident resolution.
<br />For more information, please see our Additional Documentation uploads.
<br />City Council 7 — 38 12/6/2022
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