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DocuSign Envelope ID: FA12C758-3EF4-45F3-BODF-724674D71270
<br />36
<br />Describe any product, equipment,
<br />Training and knowledge share empower customers in an increasingly complex and diverse technology
<br />maintenance, or operator training
<br />environment. On prem, off prem, hybrid, as -a -service, mobility, virtual reality... there is much to grasp
<br />programs that you offer to Sourcewell
<br />and understand. We're in awe of the autodidacts in Sourcewell's member base, but we also suspect
<br />Members. Include details, such as
<br />many Members don't have the time to learn the nuances of every product they purchase, or would
<br />whether training is standard or
<br />like to purchase, in CDW•G's catalog. For a contract of this size —most vendors competing for this
<br />optional, who provides training, and
<br />Sourcewell contract offer technology catalogs featuring upward of 100,000 products—Sourcewell's ideal
<br />any costs that apply.
<br />partner must have the resources in place to help Members fully understand their options in order to
<br />maximize investments.
<br />CDW•G supports Sourcewell members in a number of different ways. Members should work with their
<br />CDW•G account manager to take advantage of all our programs. Sourcewell members have access to
<br />CDWG's deep value-added technology enablement resources. We have a team of more than 100
<br />systems engineers in manufacturer -funded positions who provide pre- purchase support for their
<br />particular manufacturer's solutions. We also offer general technology learning services. For instance,
<br />CDW•G's Cloud Planning Services, hosted by our cloud team, combines workshops, diagnostic services,
<br />and consulting engagements to help Sourcewell members determine which applications and workloads
<br />are ideal for the cloud. We offer similar services related to nearly everything we sell in our Tech
<br />Solutions Library. From choosing a keyboard to modernizing a classroom, our experts provide thoughtful
<br />recommendations. Please visit our Tech Solutions Library for more than 400 entries:
<br />https://www.cdw.com/content/cdw/en/articles/tech-solutions-library. htm I
<br />For Sourcewell's many K-12 members, CDW•G offers specialized support. Our team of educational
<br />strategists assist in aligning teaching and learning with individualized technology roadmaps. Past topics
<br />have included effectively using technology in the classroom, designing digital curriculum, and furthering
<br />digital literacy and citizenship for staff and students. Please see our response to Question 41 for full
<br />details on this value-added resource. Another way CDW•G supports Sourcewell members is to enhance
<br />user experience through our close OEM relationships. For example, in partnership with the Cisco we
<br />recently hosted a Cisco Threat Hunting Workshop for customers in Nebraska. The workshop uncovered
<br />best practices for threat hunting, demonstrated how to incorporate threat hunting into daily workflow, anc
<br />enabled participants to execute four real -world lab scenarios. And we offer device -specific support.
<br />CDW•G's Microsoft Surface Hub Deployment and Adoption Services helps customers get the most out
<br />of their investment by delivering enablement activities that cover the Surface Hub journey from unboxing
<br />and setup, all the way through targeted adoption and teamwork training for end users. These training
<br />features are often included as part of a deployment package, but do vary on a case -by -case basis.
<br />We also leverage our OEM partnerships, including Lenovo and HPI, for self -maintainer programs. Many
<br />notebook and desktop manufacturers offer options for customers' IT teams to become self -maintainers.
<br />This typically includes a short test and a fee to gain the certification. These programs allow IT staff to
<br />perform equipment repairs in-house, saving time and money. Finally, we serve Members' technology
<br />training and development needs using CDW•G partners such as Directions Training. Together we have
<br />been offering excellent information technology and professional development training for nearly ten
<br />years. Our comprehensive training has been provided to many large commercial and government
<br />organizations, to include the City of Chicago, Ingredion Corporation, AutoNation, Kimberly-Clark, and
<br />multiple branches within the US Department of Defense. Trainings include custom fit solutions for all
<br />major technology categories, in addition to technical training programs for Microsoft, Cisco, Citrix,
<br />CompTIA, VMWare and many others. Our professional development sessions help private and
<br />government employees enhance their skills in communication, public speaking and presentations, project
<br />management, and more. This training also includes flexible options, state-of-the-art delivery, dynamic
<br />leadership, and an infallible dedication to students. Students can attend live, instructor -led training at
<br />multiple learning centers located across the country, virtually from the comfort of their home or office,
<br />or we are able to provide certified staff to conduct onsite training at a local facility. Additionally,
<br />Members have the ability to work with their dedicated CDW•G account manager to create a custom
<br />course at the time of your choosing or select from an array of times and dates for virtual training that
<br />are offered on a regular basis to many of our customers nationwide.
<br />37
<br />Describe any technological advances
<br />that your proposed products or
<br />services offer.
<br />As a leader in technology solutions, we witness the "The Law of Accelerating Returns' in real-time.
<br />And while we're always looking for a partner to nerd out with on the latest tech (how about Tello, this
<br />terrific drone made by DJI that helps teach STEAM in schools to the next generation of programmers;
<br />check it out here: https://www.cdw.com/product/dji-tello-edu-720p-hd-programmable-drone/5557972), we
<br />also know there's so much else for Sourcewell and its members to do in serving the public interest.
<br />That is why Sourcewell's ideal partner will need to have its ear to the ground to be aware of all
<br />technological advances and cool new products that are out there, and also the practical understanding
<br />of how they benefit Sourcewell members.
<br />Here are a few select technology advances in CDW•G's catalog and how they benefit Sourcewell
<br />members:
<br />VR
<br />VR (Virtual Reality) at CDW•G has evolved quickly to keep pace with this rapidly changing market in
<br />order to provide the most current and up to date technology available today. VR is being used as a
<br />training application for Sourcewell members charged with educating and keeping us safe and healthy.
<br />In education, VR is used to engage children by taking them on an exploration or showing content in
<br />3d with animations. Law enforcement uses VR in training to increase empathy in officers. Military
<br />applications are providing safer ways to train troops in a variety of situations. And this immersive
<br />technology is rapidly finding new use cases in medicine for evaluating tumors in 3d and even
<br />performing surgeries remotely.
<br />CDW Blueprint to Design TM
<br />We offer a value-added modern learning environment design service to help make sure educators'
<br />City Council (classrooms, media centers, cafetoriu7s,--a&7STEM/STEAM labs, and comes f$2/6f2@Lq� in
<br />classroom and spatial design. Since it began in September 2017, CDW Blueprint to Design TM service
<br />has had more nearly 800 K-12 and Higher Education institutions sign up for the value-added service
<br />
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