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<br />Our experiential learning curriculum uses a complete blended delivery model including classroom
<br />activities, eLearnings, one-on-one coaching and roundtables, and the Sales Academy delivers that and
<br />more. Sales team shadowing and real -world assignments prepare account representatives for the reality
<br />of day one on-the-job. In addition, account representatives are provided cutting -edge resources such as
<br />a searchable online help tool. CDWG has implemented a measurement strategy to ensure that any
<br />account representative graduating from the Sales Academy is able to perform job tasks and
<br />responsibilities skillfully. This strategy includes exercises, assessments, and tests. Throughout each
<br />phase of the Sales Academy, account representatives are coached to understand and address the
<br />unique challenges within their focus segment: K12, Higher Education, State & Local Government, or
<br />Federal Government. We understand that each customer and segment are unique and feel that our
<br />training should mirror those nuances. All of these components --technology training, system training, on-
<br />the-job immersion, and segment focused coaching —combine to create an onboarding experience for new
<br />account managers that has the right balance of technology acumen and real -world skill development
<br />and practice. Our goal is that each account representative is able to serve as a valuable asset to our
<br />customers —helping them to address their challenges and meet their goals through technology. Our
<br />salesforce is trained to understand and support the broad portfolio of products and solutions that
<br />CDWG offers. We also understand our customers' need for deep expertise on particular products and
<br />solutions. That is why our account teams are supported by a large team of more than 100 presales
<br />systems engineers, both CDWG-badged and vendor -funded positions, who provide presales support for
<br />specific lines of business and particular partner's products. These experts assist with evaluating products
<br />based on your unique operational requirements and budgetary constraints. They review quotes for
<br />product compatibility, functionality, and compliance. Your account representative will still serve as your
<br />main point of contact and quarterback the project to make sure that the process is simple and
<br />seamless for members.
<br />E-Rate
<br />CDWG is proud to have participated in E-Rate Projects for Category 2 since 1998, when our
<br />company was founded. During that time, we have been awarded over 14,000 E-Rate projects totaling
<br />over $200M in total internet connectivity solutions to schools throughout the United States. Due to our
<br />streamlined and best -practice system of checks and balances, we ensure our E-Rate customers have a
<br />collaborative and positive experience when working with us on their E-Rate projects, including our
<br />dedicated E-Rate invoice team who ensures expert handling of both BEAR and SPI E-Rate invoicing.
<br />Mark Ellis, Manager, Program Management, David White, Program Manager, and Amy Passow, E-Rate
<br />Specialist, offer schools their knowledge, assistance, and advisement on E-Rate matters, including but
<br />not limited to Program compliance and adherence. David prepares contract deliverable reports and
<br />makes modifications, as necessary, including price reductions, additions, discontinued products,
<br />replacements, and version changes. He ensures that price and supply agreements are in place from
<br />award through completion and that the E-Rate bidding, ordering, invoicing, and funding are all
<br />seamless and easy for entities to complete. Amy advises on the appropriate engagement before and
<br />after Form 470 filings and works with our operations teams to ensure E-Rate ordering, invoicing, and
<br />delivery are compliant; additionally, Amy assists applicants with PIA reviews and preparation of Item 21
<br />Forms as part of the Form 471 process.
<br />eSports We know the world of eSports is growing fast. The estimated annual total revenue that will be c
<br />experience with gaming laptops and desktops,
<br />gaming monitors, mice and keyboards, gaming headsets, graphics cards, and furniture. We feature key
<br />manufacturers for this burgeoning industry such as iBuyPower, Logitech G, Micro -Star International
<br />(MSI), PNY.
<br />Public Safety In 2007, CDW•G's Public Safety Team was chartered with the mission of aligning the IT
<br />industry around the unique challenges of law enforcement, fire, and emergency medical customers. We
<br />are proud of its history within the public safety community and long-standing relationships achieved
<br />through partnership, membership, leadership and sponsorship with local, regional and national
<br />associations. CDWG participates in public safety focused conferences and events, helps deliver training
<br />and education, and works together with organizations including the International Association of Chiefs of
<br />Police (IACP), the International Association of Fire Chiefs (IAFC), and the National Sheriffs Association
<br />(NSA). Our relationships and targeted expertise afford us with a unique platform to expand Sourcewell's
<br />reach into previously untapped markets.
<br />One such relationship is with the National Sheriffs' Association (NSA) that support over 3,100 Sheriffs
<br />offices nationally. In 2018, NSA wanted to provide an on-line marketplace portal for everyday goods
<br />and services to its members. They solicited the industry to develop the portal, and selected
<br />LESupplyPro (LESP), a law enforcement focused cooperative, as a partner, and began development of
<br />the marketplace. While working with NSA, the CDWG Public Safety team noticed there was no
<br />technology category in the NSA-LESP portal offering. The team was able to educate NSA on the value
<br />and benefits of the Sourcewell agreement, and through these efforts, NSA and LESP named CDWG
<br />as the exclusive technology partner on their NSA-LESP contract. This customized Sourcewell agreement
<br />has expanded Sourcewell adoption and membership into a new market while also providing a tailored
<br />contract structure that gives back to local law enforcement agencies and helps them further support
<br />their mission —serving and protecting citizens. Looking forward, CDWG envisions continuing to increase
<br />the number of members accessing Sourcewell's CDWG contract by using our unparalleled reach and
<br />segment focus to penetrate new markets and maximize Sourcewell's overall contract adoption.
<br />K-12 Education Strategy Team
<br />In response to the increasing complexities that schools face scaling digital learning, CDWG has
<br />City Council 7 — 41 12/6/2022
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