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<br />created a K-12 specific Education Team made of former educators and experts.
<br />Collective Previous Experience
<br />Chief Information Officer
<br />Certified Project Management Professional
<br />Google Certified Innovator and Trainers
<br />Google Certified Level 1 & 2 Educators
<br />Google Apps Certified Administrator
<br />Google Apps Certified Deployment Specialist
<br />Teacher of the Year
<br />Instructional Technologist
<br />Learning Environment Advisor
<br />Microsoft Innovative Educator Trainer
<br />Microsoft Expert Educator
<br />Classroom Teacher
<br />District Superintendent
<br />Developmental Reading Specialist
<br />Our K-12 strategy team analyzes research from multiple experts in the education technology industry
<br />such as ISTE, CoSN, Future Ready Schools and the 1:1 Institute (The Project Red Report) in order to
<br />develop an internal tool for guiding school districts through curriculum, professional development and
<br />device implementations. On a recent past project CDWG assisted an eastern school district with setting
<br />up a STEM Academy for the following school year —resources, materials, products, lesson resources. As
<br />a no -cost program, Sourcewell CDWG saved the district between $2,000-4,000.
<br />42
<br />Identify your ability and willingness to
<br />CDW's significant presence in Canada, detailed in Question 25, allows us to focus on providing
<br />provide your products and services to
<br />products, services, and local support to our Canada customers. CDW has a large Product & Marketing
<br />Sourcewell member agencies in
<br />organization in Canada. This team comprises mainly Partner Managers, who support 1000+ vendor
<br />Canada.
<br />relationships, including their new technology launches and associated promotions. We have coworkers
<br />dedicated to meeting with, evaluating, and onboarding new Sourcewell members. Similar to in the
<br />United States, we also have onsite vendor specialists for larger partners such as Adobe, Cisco, HPI,
<br />HIDE, Lenovo, Microsoft, and more.
<br />Our business model in Canada provides exceptional product availability and quick turnaround from the
<br />largest inventories of top brand -name manufacturers in the industry. We attribute this to our strategic
<br />relationships with the industry's top distributors. There are several main distribution partners in Canada,
<br />including Tech Data and Ingram Micro, all of which CDW Canada has a direct line of communication
<br />with through a dedicated CDW resource. CDW Canada strives to ship all in -stock, credit approved, non -
<br />configured orders within 24 business hours of P.O. receipt. Historically, our same -day order fill rate has
<br />been 97%-99%.
<br />Our recent acquisition of Scalar Decisions Inc., one of Canada's largest technology solutions providers,
<br />enhances the value that we deliver in Canada in the following areas: professional services, security,
<br />infrastructure, and cloud technology.
<br />Warranty
<br />Describe in detail your manufacturer warranty program, including conditions and requirements to qualify, claims procedure, and overall
<br />structure. You may upload representative samples of yourwarranty materials (if applicable) in the document upload section of your response
<br />in addition to responding to the questions below.
<br />Line
<br />Item
<br />43
<br />Question
<br />Do your warranties cover all products, parts, and labor?
<br />Response'
<br />CDWG does not manufacture products, but Sourcewell members' IT investments are
<br />covered by the manufacturer's standard warranty for all purchases. This means that
<br />terms of warranty coverage can and do vary with each OEM purchase. Details for
<br />each product warranty are on www.odwg.com or available through members' dedicated
<br />account manager. In our experience, most often the manufacturer coverage does just
<br />fine. But for those times where some added support is desired, CDWG offers
<br />additional warranty coverage options for products whose standard warranty alone does
<br />not meet members' needs. In order to understand all of our best -value options, we
<br />recommend members work with their trusted account manager to navigate the options
<br />in our extensive catalog and determine the best fit warranty solution for each product
<br />and circumstance. For example, CDWG and most resellers offer a whole lot of
<br />different OEMs —we understand that's one of the features customers and cooperative
<br />agencies like best about doing business with large IT resellers. But a whole lot of
<br />different OEMs and a whole lot of different warranties could lead to a significant time
<br />investment for Sourcewell members when left to manage this part of the technology
<br />lifecycle on their own. Imagine for a minute Sourcewell members with small IT staffs
<br />left to analyze and track dozens of programs and expirations to gain the most value
<br />from their portfolio of warranties. In these instances, CDWG can offer Maintenance
<br />Contracts to simplify warranty coverage for members bogged down with a collection of
<br />warranties from different manufacturers for different lengths of time and each with a
<br />different end date. Maintenance Contracts are an easily manageable service contract
<br />that covers all IT equipment, regardless of manufacturer, with just one expiration date
<br />and a single point of contact for repairs. Please refer to our document upload in this
<br />section for more information on Maintenance Contracts.
<br />City Council 1 7 — 42 12/6/2022
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