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V City Net 2023 Santa Ana SMART Scope of Work o If it is not possible for clients and staff to avoid crowded places, encourage spreading out (at least 6 feet between people) to the extent possible. • Encourage proper waste disposal to prevent spread of disease and minimize risk. • Continue providing linkages to homeless services, housing, medical, mental health, and substance use treatment, including provision of medication -assisted therapies. • Maintain up-to-date contact information and areas frequented for each person. • Coordinate, integrate, and leverage resources to maximize impact of services for individuals who are experiencing homelessness. • Engage individuals and families not yet working with a CES Partner Agency, with a primary focus on unsheltered families and individuals in encampments. • Conduct frequent visits to encampments known to have persons experiencing homelessness throughout the city. General Approach City Net engages in street outreach services for homeless neighbors as described below. Housing First All City Net programs are informed by and consistent with Housing First principals. Housing First is an approach to serving people experiencing homelessness that recognizes a homeless person must first be able to access a decent, safe place to live, that does not limit length of stay (permanent housing), before stabilizing, improving health, reducing harmful behaviors, or increasing income. Under the Housing First approach, anyone experiencing homelessness is connected to a permanent home as quickly as possible, and programs remove barriers to accessing the housing, like requirements for sobriety or absence of criminal history. It is based on Maslow's hierarchy of needs: people must access necessities —like a safe place to live and food to eat —before being able to achieve quality of life or pursue personal goals. Finally, Housing First values choice not only in where to live, but whether to participate in services. Trauma -Informed Care City Net assumes that individuals and families who are homeless have been exposed to trauma. Research has shown that individuals who are homeless are likely to have experienced some form of previous trauma; homelessness itself can be viewed as a traumatic experience; and being homeless increases the risk of further victimization and retraumatization. Therefore, our programs, policies and procedures are designed not only to respond to the immediate crisis of homelessness, but also to contribute to the longer -term healing of homeless individuals. Trauma - Informed Care (TIC) offers a framework for providing services to traumatized individuals within a variety of service settings, including homelessness service settings. Since trauma also influences how people approach and respond to services, City Net strives to recognize City Net — Local Field Office: 611 W. Civic Center Drive, Suite 400, Santa Ana, CA 9270S