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V City Net 2023 Santa Ana SMART Scope of Work trauma symptoms, acknowledge the role that trauma has played in clients' lives, and better understand and address the needs of those with trauma histories. The goal of this approach is to avoid retraumatization and exacerbation of trauma symptoms. This change in understanding can be illustrated by the difference between the questions "What's wrong with you?" vs. "What has happened to you?" While the terms violence, trauma, abuse, and post -traumatic stress disorder (PTSD) are frequently used interchangeably, it is useful to think of trauma as a response to violence or other overpowering negative experience such as abuse. Trauma refers to both the event and the particular response to an event. PTSD is one type of disorder resulting from trauma. Becoming "traumatized" varies greatly among individuals, and not everyone exposed to a potential traumatic event will be traumatized. Trauma begins with an event or experience that overwhelms normal coping mechanisms. There are physical and psychological reactions —which are normal —in response. Retraumatization refers to the psychological and/or physiological experience of being "triggered," i.e., when an environmental cue related to the trauma —such as a smell or a sound —triggers a full fight -or -flight response. Although environmental triggers cannot be eliminated, City Net seeks to create an environment — both a physical environment, and a framework of compassionate understanding in which the trauma survivor feels safe. Motivational Interviewing City Net employs Motivational Interviewing (MI) techniques in its programs. MI is a counseling method that helps people resolve ambivalent feelings and insecurities to find the internal motivation they need to change their behavior. It is a practical, empathetic, and short-term process that takes into consideration how difficult it is to make life changes. The core components of MI are to: • Express and show empathy towards clients • Support and articulate discrepancies between clients' goals and choices that take them away from goals • Deal with resistance without confrontation • Support self -efficacy • Support client autonomy Continuum of Care Participation Since the inception of our work in Santa Ana in 2016 (when we were contracted to offer meals, supportive services and case management at the Courtyard in a county contract), City Net has been a full participant in the Orange County Continuum of Care (CoC). City Net staff are regular participants in CoC Coordinated Entry System (CES) case conferencing meetings, data committee meetings, street outreach and engagement committee meetings, among City Net — Local Field Office: 611 W. Civic Center Drive, Suite 400, Santa Ana, CA 92705