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V City Net 2023 Santa Ana SMART Scope of Work others. In addition, City Net Chief Program Officer Jessica Bruce co-chairs the CoC Street Outreach Committee, and City Net Executive Vice President Matt Bates is an elected member of the CoC Board of Directors, and an appointee to the Systems, Policies and Procedures committee and is a CoC Board of Directors representative on the Commission to End Homelessness. HMIS All clients in this proposed project will be entered into/screened through the Orange County Homeless Management Information System (HMIS) and, as appropriate for prospective candidates, the Coordinated Entry System (CES). City Net staff are trained in these systems, and our written policies and procedures state their work must be coordinated through these systems. In addition to assuring that resources flow to the most vulnerable homeless individuals (through CES), these systems also provide a safeguard against duplication of services because we can see in HMIS what other services and benefits the client is receiving, as well as the agency who may be providing these services. Our case managers and housing navigators are trained to reach out to their counterparts at these other agencies to confirm provision of services, to case conference, and to clarify any questions around potential duplication. Of relevance to this proposal, in Orange County, City Net has provided assessments and intakes to thousands of clients in partnership with the county, including in the following projects: • Orange County Flood Control Channel (outreach, engagement, bridge housing) • Courtyard Transitional Center (case management, connections to housing) • HEAP/HDAP (outreach and engagement, assessments, housing) • Santa Ana Armory (shelter operations, case management) Permanent Housing Case managers link clients to the Coordinated Entry System (CES) to provide ongoing engagement, document collection, and case management services to facilitate a match to an appropriate permanent housing resource. Case managers also provide services in the context of CES, which is voluntary and client -centered, with the goal of identifying strengths and client -directed goals, while promoting health, recognition, and well-being with a focus on linking the client to a permanent housing resource and providing the necessary services needed to promote housing stability. Client Referral Process In accordance with our street outreach and engagement policies and procedures, City Net staff record all assessments and subsequent services in the Homeless Management Information System (HMIS), which requires them to enter and maintain timely and complete client data. City Net — Local Field Office: 611 W. Civic Center Drive, Suite 400, Santa Ana, CA 92705