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INSURANCE NOT REQUIRED <br />WORK MAY PROCEED <br />N-2023-015 <br />C I ',oludons <br />Card Integrators Corporation <br />CLERK OFI THE COUNCIL <br />DATE: JAN 1 7 2023 <br />B�c4�►)�G� F)(AV) LICENSE AND SERVICE <br />AGREEMENT DETAILS PROVIDED BY Cl SOLUTIONS <br />This agreement provides technical support for your Cl Solutions software or ID card system hardware for one year or as <br />indicated on your sales order. <br />Terms of Software Service Agreement: Badge, Cl Badge Cl Badge 8 31 Campus Safety Suite and Cl Verify <br />1) Be prepared to communicate your software version. <br />2) Cl Solutions (Card Integrators) provides telephone support during its regular hours of operation, 8:30 a.m. to 5:00 <br />p.m. P.S.T. <br />3) Technical support conforms to the operating specifications of all software systems as originally provided. <br />4) Cl Badge 8.31 and Badge are licensed products and require an annual subscription fee. Subscription fees are billed in <br />advance of the applicable subscription period. <br />5) The license/service agreement contract holds forthe term indicated on the sales order or quote. <br />6) Additional card layouts for Cl Badge and Badge are subject to a custom design and installation fee. <br />7) Parts, labor, and loaner printers are covered under a separate printer service agreement available through Cl <br />Solutions (Card Integrators). <br />8) Cl Solutions software reinstallation: Cl Solutions includes the reinstallation of the Cl Badge, <br />Campus Safety Suite and Cl Verify only if the software ceases to function due to programming issues and file <br />corruption unrelated to computer viruses, malware, and ransomware attacks. We do not support reinstallation <br />when the host computer stops working or needs to be moved to a new location/computer. A standard technical <br />service fee will apply to transfer or re -install systems. <br />9) Installation Files: If you lose your installation files, we will provide you with a USB or File Transfer Service for $75. <br />Please keep in mind this will only include the configuration from the time the system was set up. If you have made <br />additional customizations, they will not be included. <br />10) All minor patch software releases are provided at no charge with a current license or service agreement. Cl Solutions <br />version upgrades are not included. <br />11) Provide direct access to phone support at the physical placement of the ID System and be at your ID system when <br />you place the support call. <br />12) Provide remote internet access for system. <br />13) Ensure that the operating environment is clean and do not attempt to operate the system in extreme environmental <br />conditions. <br />Terms of Full -Service Agreement: ID Card Printer <br />1) Includes unlimited telephone and/or internet remote access support, parts and labor. This agreement excludes the <br />printhead. <br />2) A loaner will be approved and shipped to the customer if an issue cannot be resolved over the phone and with <br />remote support. <br />3) A loaner printer will be same or like model and shipped within 48 hours via ground service. Other shipment methods <br />are available at additional cost to customers. <br />4) The repair printer unit must be packaged and shipped to the destination provided by the technician with the RMA <br />number labeled clearly on the outside of the box. <br />5) The printer must be shipped in its original printer box or the customer is held liable for any damages during shipping. <br />Replacement box costs will depend on your printer model. <br />6) Loss or damage to Loaner/Rental equipment: By accepting the loaner/rental equipment, the customer agrees to <br />return the loaner/rental equipment in the original condition upon delivery/pick-up and assumes full responsibility <br />for loss, damage resulting from the improper usage of the equipment up to the full replacement value thereof. <br />7) There may be minor color variations as all printers print slightly differently. <br />8) Customers will pay the shipping cost to the repair destination; Cl Solutions will pay for shipping to the customer. <br />9) The customer will pay the cost of shipping the loaner printer back to Cl Solutions within 5 working days after receipt <br />of customer's repaired unit or a $50 per day charge will apply. <br />10) Custom service agreements are available, please call for details. <br />Page 1 <br />