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CITY OF SANTA ANA RFP NO,: 22-110 GASOLINE AND DIESEL FUEL SUPPLY AND DELIVERY SERVICES adequate and required temperature set by Federal, State, Local, ASTM, DOT, ARB and/or any other mandated laws, regulations and ordinances. 11. Diesel fuel must meet current fuel industry laws of Federal, State and local codes, requirements, standards and guidelines, including South Coast Air Quality Management District (SCAQMD), American Society of Testing and Materials (ASTM) laws, Department of Transportation (DOT), Air Resources Board (ARBO regulations, Reid Vapor Pressure (RVP) requirements and regulations for handling and supply of diesel fuel. 4. ORDERING PROCESS The Contractor shall not request minimum orders or pattern of use; all orders shall be placed as needed and at the convenience of the City of Santa Ana. The Contractor shall maintain an e-mail address to place all request/orders, as well as a contact name and number for 24- hour access emergency service. On non -emergency calls, the Contractor shall deliver all fuel orders in full and within one (1) calendar day after confirmation of receipt of order. The Contractor shall provide a delivery metered ticket for each fuel delivery, listing fuel order amount in gallons, location of facility and a brief description of the product delivered. A delivery manual ticket will be accepted only when metered tickets are not available. The Contractor shall be responsible for all the time it takes to offload/transfer fuel from the fuel trucks to the City's tanks at various locations and any additional fees for standing time shall not be charged to the City. 5. EMERGENCY ON -CALL DELIVERY SERVICES The Contractor shall be available on an on -call basis, 24/7, and ready to respond in the event of an emergency for emergency gasoline and/or diesel fuel supply and delivery. Service calls shall be responded within two (2) hours. Contractor's fueling crews must be able to arrive at the job site within four (4) hours of approval from the City to commence work. Regular business hours are considered from 7:00 A.M. to 5:00 P.M. (Monday through Friday). Anytime outside of business hours of operation may be considered after hours/weekends. Gasoline, diesel fuel, and other petroleum product deliveries shall be scheduled 24-hours a day, seven days a week on an emergency on -call basis including but not limited to wet hose delivery service and after -hour delivery service. The Contractor shall provide 24-hour customer support telephone number and services for responding to all request/orders for fuel, including telephone coverage on weekdays during normal business hours as well as 24- hour access phone number for after hours, weekends, holidays and emergency situations. In an Emergency Event or Declared Disaster by the County/State or Federal entity, the Contractor shall service the City of Santa Ana under the same terms and conditions that apply during regular standard non-emergency/disaster conditions. City of Santa Ana RFP 22-110 Gasoline and Diesel Fuel Supply and Delivery Services Page 17