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d. Firm and Team Experience 4 <br />DTSA Services Mission Statement: <br />To Provide a Clean and Safe environment with efficient, prompt, and professional <br />service for the enjoyment of Downtown Santa Ana residents, employees, customers <br />and visitors. <br />DTSA Services began providing cleaning services in Orange County in 2009 and was selected to provide <br />Clean & Safe services in Downtown Santa Ana in 2014. DTSA Services is located in Downtown Santa Ana <br />(201 E. 4" Street, Santa Ana, CA 92701) and provides the following services: <br />• Litter pick-up and maintenance <br />• Clean and empty trash cans <br />• Clean outdoor benches, bollards, and light poles <br />• Clean bus stops <br />• Clean parklets and minor repairs <br />• Power wash services <br />• Special event litter clean-up during and after event <br />• Security guard oversight <br />• Special event street closures and logistic services <br />• Traffic control plans <br />• Consulting services <br />Meet Our Team <br />The Ambassadors of Downtown Santa Ana <br />DTSA Services employees take pride in serving as ambassadors to Downtown Santa Ana visitors. In <br />addition to ensuring the upkeep of the area, our team members provide directions, answer questions, and <br />greet people with warm smiles. DTSA Services has nine employees dedicated to maintaining and <br />upkeeping Downtown Santa Ana. Six employees are Santa Ana residents and three of them live in <br />Downtown Santa Ana. <br />DTSA Services team members have the experience to contact SMART when needed. The Santa Ana Multi - <br />Disciplinary Response Team (SMART) dispatches outreach workers, case managers, substance abuse <br />professionals, mental health clinicians, nurse practitioners and plain -clothes private safety officers for non - <br />emergency homeless related issues. <br />