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Project Phase Acceptance <br />Once the Acceptance of all pre -Go Live Deliverables associated with a particular Release of the project has <br />occurred, the Organization shall begin using the Software Components in that Phase for Productive Use ("Go Live <br />Date"), The project will be considered "Accepted" within 30 days of Go -Live; or when reported and logged Severity 1 <br />or Severity 2 defects have been resolved. Severity 3 will be transitioned to Client Services via the Ticket <br />Management System (TeamSupport). <br />Severity <br />Description <br />Definition <br />Severity 1 - Urgent <br />An issue that completely blocks the use of the product for all users is a critical issue. An <br />example would be the iNovah Web Portal is unavailable for all users. Or in some other <br />cases, when the issue blocks the ability to go -live with new functionality. <br />Severity 2 - High <br />A severe issue occurs when the functionality is functioning grossly away from the <br />expectations or not doing what it should be doing. An example could be: The inability to <br />void transactions within the entire system. When severe, multiple, if not all, users are <br />impacted, however, the system overall is not down and has some operations available. <br />Severity 3 - Medium <br />A moderate issue occurs when the product or application exhibits some unnatural <br />behavior, however, the functionality as a whole is not impacted. For example, in the <br />inability to void transactions from above, a moderate issue would occur when the inability <br />to void a transaction only affects one user. <br />Severity 4 - Low <br />A minor issue occurs when there is almost no impact to the functionality, but it is still a <br />valid issue that should be corrected. Examples of this could include spelling mistakes in <br />error messages printed to user or issues to enhance the functionality of the <br />product/feature. <br />