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Issue Resolution Process <br />Certain technical and/or project -related problems or issues may arise, and that such matters shall be brought to the <br />Organization's attention. Problems or issues shall normally be reported in regular status reports or in -person <br />meetings. However, there may be instances where the severity of the problem justifies escalated reporting. <br />To this extent, System Innovator's Project Manager will escalate the problem or issue to the Organization's Project <br />Manager. The Organization's Project Manager will determine if the problem or issue must be escalated to the <br />Project Sponsor or the Project Steering Team. The System Innovators' Project Sponsor Manager has the <br />appropriate authority to represent System Innovators for all contract -related issues. The proposed escalation levels <br />for the Organization's and System Innovators include, but are not limited to, the following: <br />System Innovators <br />1. First level, the System Innovators Project Team. <br />2. Second level, the System Innovators Project Manager/Business Analyst. <br />3. Third level, the System Innovators Vice President of Operations. <br />4. Fourth level, the System Innovators Executive Vice President. <br />Organization <br />1. First level, the Organization's Project Team. <br />2. Second level, the Organization's Project Manager. <br />3. Third level, the Organization's Project Sponsor. <br />4. Fourth level, Organization's Project Steering Team <br />Professional Services Rate Card <br />Role <br />Rate <br />Project Manager <br />$220.00 / Hour <br />Software Developer <br />$220.00 / Hour <br />Application Consultant <br />$180.00 / Hour <br />Trainer <br />$180.00 / Hour <br />