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ELEMENT <br />REF # <br />EJ <br />IMPLEMENTATION ACTION <br />AGENCY <br />TIME <br />2022 UPDATE <br />FRAME <br />Economic <br />3.6 <br />No <br />Customer service survey. Develop and maintain a <br />CDA/ <br />2022 <br />The Economic Development Division, in collaboration with the County of <br />Prosperity <br />customer service survey to evaluate and identify <br />PBA <br />Orange, developed a program to encourage businesses to offer healthy food <br />opportunities to improve permit and licensing <br />choices and remove alcohol and tobacco products and display ads. A total of 14 <br />procedures. Train appropriate business counter staff on <br />businesses registered for the Shop Local, Shop Healthy program. <br />enhanced customer service methods for the public. <br />Economic <br />3.7 <br />No <br />Software upgrade. Upgrade permit processing software <br />PBA <br />2022 <br />In 2022, staff continued development of the new GIS integrated permit system <br />Prosperity <br />to streamline review, allow the submission of electronic <br />and transfer of data from old land management system. The project is expected <br />applications, reduce costs, and monitor processing time. <br />to be complete July 2024. <br />Economic <br />3.8 <br />No <br />Promote gathering spaces. Develop the role of the Arts <br />CDA/ <br />Ongoing <br />City Council provided the Arts and Culture office with $100,000 to work with the <br />Prosperity <br />and Culture Division of the Community Development <br />PBA <br />Arts Commission to sponsor local events. A total of 31 local artists and art <br />Agency to coordinate various arts, culture, and historical <br />institutions received this sponsorship funding. This included arts events and arts <br />programs that promote creative gathering spaces and <br />installations throughout the community. <br />experiences in Santa Ana <br />Economic <br />3.10 <br />No <br />Business license. Consider reduction of business tax <br />CDA/ <br />Ongoing <br />The City completed a ballot measure approving a reduction in business license <br />Prosperity <br />assessment to support small businesses in the city and <br />Finance <br />fees for small businesses. <br />coordinate voter approval as needed <br />Economic <br />4.1 <br />No <br />Economic development training. Each year, provide <br />CDA <br />Ongoing <br />The City maintains an active subscription to the California Association for Local <br />Prosperity <br />budget funds for at least one staff member and one <br />Economic Development (CALED) and attends monthly webinars to learn about <br />elected or appointed official to attend an economic <br />economic development best practices. <br />development training program through the California <br />Association for Local Economic Development or a similar <br />program. <br />Economic <br />4.2 <br />No <br />Business outreach. Conduct a monthly business breakfast <br />CDA <br />Ongoing <br />The Economic Development Division worked with the Chamber of Commerce to <br />Prosperity <br />workshop with a different sector of the local economy or <br />host two new business welcome breakfasts events in 2022. Over 25 businesses <br />a different geographic area each month in order for <br />attended each event. Additional events are planned for 2023. <br />elected officials and senior staff to keep businesses <br />apprised of what Santa Ana is doing for economic <br />development and to hear directly from local businesses <br />about the advantages and challenges of operating a <br />business in the city. <br />14 <br />City Council 8 — 44 3/21/2023 <br />