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TODAY'S BUSINESS SOLUTIONS
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Last modified
8/8/2024 12:42:08 PM
Creation date
4/21/2023 9:40:27 AM
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Contracts
Company Name
TODAY'S BUSINESS SOLUTIONS
Contract #
N-2023-081
Agency
Library
Expiration Date
4/6/2025
Insurance Exp Date
11/1/2024
Destruction Year
2030
Notes
For Insurance Exp. Date see Notice of Compliance
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4. TBS will remotely install software and deliver hardware for testing according to final <br />delivery plan. <br />5. When back room system is set up and remote installation is completed, TBS staff will <br />provide on -site or remote support to configure systems and provide technical training to <br />staff onsite which will include train the trainer and train branch staff. <br />6. Parties will establish procedures and rules as mutually agreed upon for each location <br />and group. <br />7. Network testing will be completed and network architecture will be completely <br />configured. <br />2.2.3 Phase 3: Hardware Delivery and Set up. (All delivered in one Shipment) <br />1. Hardware will be delivered, pre -configured and staged according to final delivery <br />schedule. Delivery will be complete all packing material and pallets will be removed <br />during the delivery of all hardware. <br />2. TBS staff and or Library staff will deliver hardware to each location. <br />3. Hardware will be tested for appropriate network connection and power for final <br />approval before "go live" date. <br />2.2.4 Phase 4: Go Live and Additional Training (1-2 Day(s) per building) <br />1. IT support staff and TBS staff will install software according to final schedule and TBS <br />will provide an install package for MyPC and Papercut software so software can be <br />installed at all locations. <br />2. After install, TBS will check profiles are running properly. <br />3. TBS technicians shall also test all scenarios and hardware in the live environment. <br />4. When testing is complete, TBS Staff shall provide training on site depending on <br />availabilty in the live environment. <br />5. After training, staff will determine final "go live" date for the public. <br />6. TBS staff shall do the rollout of the initial locations for the first two weeks. Sites for the <br />initial rollout phase will be determined during the pre -install meeting. Normally, we see <br />the main facility and six branches done during this phase. <br />7. If the Library staff is comfortable then the rest of the sites will be rolled out by Library <br />staff on their schedule with remote support provided by TBS staff. If TBS staff is needed <br />on -site for additional weeks during the rollout, TBS will provide after consultation with the <br />Library to determine the need and scope of such participation. <br />2.3 Training (2-5 Days) <br />TBS and Library shall set up a final training schedule during pre -implementation plan. <br />This will include specific training for IT Support Staff, branch library staff, management <br />and supervisory training, administrative services and audit training for financial reporting. <br />3. Times of Deliveries <br />3.1 The times and locations of deliveries shall be mutually agreed upon. <br />
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