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DocuSign Envelope ID: 185892D3-204A-43EB-9B66-5656AEOC4F96 Services Work Order This Time and Materials Services Work Order ("Work Order" or "Order" or "SWO") is subject to all terms and conditions of the Software Services Agreement (or, if applicable, the Professional Services Agreement) between Infor (US) LLC ("Infor") and City of Santa Ana ("Licensee") with an Effective Date of 3/3/2008 (the "Services Agreement"). All terms of the Services Agreement are incorporated herein by this reference. Capitalised terms not defined in this Work Order are defined in the Services Agreement. In the event of a conflict, the terms of this Work Order control over the terms of the Services Agreement. Effective Date of Work Order: date of final signature below Work Order Number: AGR.128931 Prepared by: Porter Rosenkrantz Promect Name: City of Santa Ana - Lawson Consulting Staff Augmentation Description of Services to be Provided Infor will provide ad hoc staff augmentation consulting services for the S3 Lawson application as requested by Licensee during the period beginning July 1, 2023 through June 30, 2026. The estimated hours included in this Services Work Order are designed to be utilized by the Licensee on an as requested basis. The specifics of the services to be provided have not been determined but will be discussed and agreed upon through the assigned Infor Project Manager, prior to a resource being engaged. No specific deliverables defined. Any deliverables requested/provided would be mutually agreed upon. General Assumptions and Obligations 1I.Any requirement(s) not specified in this Order will be addressed using the Project Change Control Process. 2.1-icensee acknowledges that any delays or changes caused by Licensee, Licensee's employees, equipment, contractors or vendors may cause an increase in the fees required under this Order, including without limitation, delays or changes due to the following: (a) change to or deficiency in the information which Licensee has supplied to Infor; (b) failure by Licensee to perform any of its responsibilities in a timely manner including the supply to Infor of resources and information; or (c) an unanticipated event that changes the service needs or requirements of Licensee. Changes required to this Order as a result of any of the foregoing events will be handled using the Project Change Control Process. 3.For all services provided at Licensee locations, Licensee will provide office facilities to Infor personnel. This includes, but is not limited to, office space, desks, networked computers, secured filing cabinets if required, team meeting rooms, networked printers, photocopier, telephones, stationery, whiteboards, internet and remote VPN connection. CLM - 180803 City Council 15-8 5/16/2M 1 o14