Correspondence - #52 - Laserfiche WebLink

Home Browse Search

Key Metrics are Disregarded This topic merits a thorough future report, to which the following observations are merely a prelude. We will contrast excerpts from Strategic Priority 1 (in italics) to the reality (in bold) as it existed in early 2023. Goal 1: "Every animal in the shelter receives daily, varied enrichment. " Success Measure (a): "One hundred percent of all dogs qualified (retention met, healthy, friendly) are in daily playgroups. " Early 2023 Reality: Play groups for small dogs occur only 3 times a week. Playgroups for large dogs virtually never happen, if we exclude isolated for -show instances when there was active scrutiny by the press. Goal 2: "Every animal's care and status is tracked in order to demonstrate ongoing, daily care and comfort during their stay." Success Measure (c): "100% of animal enrichment activities are tracked by Fall 2018. " Early 2023 Reality: Out -of -Kennel enrichment is not tracked. Visual inspection of a whiteboard does not amount to tracking. In response to repeated PRAs (23-1987, 23-2018, 23-2147), OCAC has unequivocally stated that it does not keep any photos of the whiteboards (where enrichment is marked) for any period, not even intra-day. At the Goals: Success Measures: d) Live release rates for kittens will increase to at least 70% by the beginning of 2019. Staff will evaluate annually and adjust up as needed. e) Owner requested euthanasia for dogs and cats decreases to 2% of intake by 2019 (and is monitored). f) Owner surrenders for dogs and cats are increasingly referred to our diversion program instead of shelter intake. A baseline for this metric will be recorded at the end of 2018 and shall increase by 10%. This metric will be evaluated annually to determine next target. 5. Reunite more lost pets with their a) Increase RTO (Return to Owner) rate for dogs to 45% and RTO for cats to 5% by owners. December 2019. b) Licensing compliance of 60% or greater by 2019. c) Increase TNR (Trap -Neuter -Return) rate for cats to 20% by 2019. (Numbers will be evaluated at the end of 2018; if we have significantly increased our TNR cats by that time, this metric may be increased.) Overview of Department Roles in Reaching These Goals: • Identify and assign leads to accomplish new rounds and pathway planning procedures. • Support training in ASV Guidelines for Standards of Care in Animal Shelters at all -hands meetings. • Track live release and LOS data to ensure that goals are being met. • Ensure ASV Guidelines for Standards of Care in Animal Shelters and ASV Guidelines for Spay -Neuter Programs are implemented and track data components. Establish messaging with COT and Shelter teams so that the public receives a consistent answer on OC Animal Care procedures for Adoption, Redemption, etc from all staff and volunteers. Implement methods to increase RTO rate for all animals. SP1—Animal Care, Enrichment and Placement OCAC BOS-Approved 2018 Strategic Plan - Page 2 of 4