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STUDENT GRIEVANCE PROCEDURES Adherence by all parties to the Code of Professional Behavior is required at all times during the grievance process NOTE: The student grievance procedures set forth below do not apply to complaints of alleged discrimination. Please see the College's Notice of Non -Discrimination, Anti -Harassment Policy and Campus Sexual Misconduct Policies & Procedures GuidanceMemorandum, above, for more information about the reporting and adjudication of such grievances. FIRST STEP: Students who encounter difficulties, problems, or have complaints should, either orally or in writing, request anindividual conference with the instructor orstaff member to discuss the matter within 48 hours of the incident. SECOND STEP: If a satisfactory resolution to the problem is not reached, the aggrieved party should make an appointment to speakwlth the Program Director. If there is no Program Director, the aggrieved party should meet with the Campus President, THIRD STEP: If the second step has not resolved the grievance within 3 days of the first step, the aggrieved party may present to the corporate office, in writing, all facts of the grievance using the available link on the school website. Student Grievance Form Link or by sending an email to presidenteintercoast edu Within 14 calendar days upon receipt of the written information, the Campus President will schedule a Grievance Committee hearing. The time of the meeting will be communicated in writing to all parties. The Committee will consist of the Campus President,a member of the corporate staff, and three staff or faculty members not involved with the incident in question. All persons, or their representatives, involved with the incident must be present at the time of the meeting. All parties involved will be given the opportunity to discuss the grievance. The Grievance Committee will excuse all parties involved in the grievance and immediately review and conclude the case. The decision of the Committee will be communicated to those involved in the incident within 14 days. The Committee's decision is final. No retaliation of any kind shall be taken against a student for participating in the complaint or grievance process. These procedures shall also protect data privacy rights. The college maintains a record of all complaints and grievances filed and are collected and archived in the Vice President of Compliance Office. Complainants who have exhausted all complaint and grievance procedures provided under this policy and who seek further resolution or appeal may contact the School President in writing by email presidentPintercoast edu. Students who are still unable to resolve their complaint with the school may file a formal written complaint with: State Agency: Bureau for Private Postsecondary Education (BPPE) 1747 North Market Blvd, Suite 225 Sacramento, CA 95834 Phone: (888) 370-7589 Fax:916-263-1897 Accrediting Agency: Accrediting Council for Continuing Education and Training (ACCET) In writing via the online form on the ACCET website (https://accet.ore/about-us/contact-us) 53 1 Page hoer( oa�1 Colleges School Cxl vlog