KIMLEY-HORN AND ASSOCIATES, INC. (7)

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d. Understanding of Need We are committed to bringing the City innovative solutions that meet your deadlines and stay within your budgets. We are experienced in producing quality projects that exceed the City's expectations. Our staff resources and current projected workload assist in meeting your schedule and commitments. We have developed an approach to respond to any tasks that may result from this on -call contract, which include: • Site Analysis of proposed and existing landscape and irrigation improvements • Opportunities and Constraints evaluation, mapping and presentation of findings • Development and Presentation of design theming, identity, and branding • Production of boards and other graphics illustrating design concepts • Coordination Meetings with City staff and other project stakeholders • Presentations and Related Graphic Materials for City Council, HOAs, and other project stakeholders • City Code Compliance and Review • Hardscape, Irrigation, and Planting PS&E for design of new and renovation projects • Bidding Support Services, including bid document preparation, plan addenda, and review/response to contractor questions and clarifications • Construction Support, including meetings, punch walks and review/response of submittals and RFIs Our approach to managing and delivering projects consists of the following: DESIGN PHASE. Kimley-Horn's approach to each task order will focus on providing the City with the services it needs to meet those specific objectives. In general, during the initial design phase Kimley- Horn provides alternatives/options with recommendations for the City to evaluate, confirm, and make the necessary decisions to move the project forward. By providing regular communications to City staff that include exhibits, costs, schedule impacts, and recommendations, we are able to support the City by addressing technical, safety, or even political issues. SCHEDULE. Kimley-Horn understands the importance of the City's schedule and is dedicated to meeting your needs and expectations. A major factor in successful projects is adhering to established deadlines so that projects stay on track in the review cycle, minimize delays, and that project funding is used prudently and efficiently. Kimley-Horn will utilize Microsoft Project to develop and track schedules for each task, big or small. We have a proven record of performing on time and within budget. The key to our success is managing and monitoring the task and assigning resources to deliver when expected. COST. Kimley-Horn understands the tremendous pressure for agencies to meet project budgets. Our standard practice is to continuously identify and analyze ways to minimize both design and construction costs to stay within an overall project budget. We routinely work with municipal clients and understand the importance of meeting budgets. We do this by monitoring and controlling design budgets, developing accurate cost estimates early at each stage, and defining alternatives to construction costs. PROBLEM RESOLUTION. Conflicting opinions, comments, or requests for new project requirements happen from time to time. Our approach to resolving problems includes the following: • Listen carefully to understand the problem, comment, or project requirement • Ask questions and get clarification for complete understanding • Maintain project objective and an unbiased perspective • Provide alternatives, including the pros and cons for each option • Work collaboratively to reach consensus on the best option for resolving the problem, comment, or to address the project requirements • If we are unable to reach a satisfactory resolution at the project level, we will provide the City with support and guidance from our project principals and senior staff City of Santa Ana • LPOC77002.2023 Kimley>»Horn 5