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* 1 y 1. Statement of Qualifications Every permitting agency has its own set of environmental guidelines. The PlaceWorks team is skilled in working with agencies to ensure that all needs are met. We start by contacting the environmental official directly, asking for examples of previously acceptable work, and reviewing the agency -specific written guidelines. While we have experience with many different agencies, we always verify the requirements as they frequently change. Once we know the specifics of the agency, we adjust our technical studies and analysis to ensure the agency is comfortable with the determinations. Project Management PlaceWorks trains effective project managers with the tools to communicate effectively with clients and stakeholders. We hold regular progress meetings to keep the project team up to date and involved in the project. Documentation with action items will ensure clear direction and avoid delays. Materials for public review and meeting presentations will be reviewed by the City's project manager to ensure consistency with the project goals and City messaging. Presentation materials will be graphically rich and easy to understand. They will also be reviewed by internal staff for content and quality. When leading a multidisciplinary team, PlaceWorks coordinates directly with all subconsultants and fosters a collaborative workflow to ensure that the project is delivered in a cohesive and integrated way. ■ Communication. At the outset of the project our principal and project manager established communication protocols with the client. The protocol includes an agreed -upon approach to methods of communication, frequency of check -ins, and review and submission of interim deliverables. PlaceWorks holds regular team meetings in order to discuss progress, questions and any issues that may arise during the development of products. We maintain constant communication with our clients and subconsultants, and documents decisions in writing to make certain they are clearly understood by all team members. We will work with the City to develop complete critical path schedules in the initial project stages and establish meeting and workshop dates as early as possible, to allow everyone involved to monitor the project's progress. We schedule dates for written deliverables in order to allow adequate time for internal review to ensure that each product we give our clients is a well -coordinated and complete document. Cost Control. PlaceWorks maintains a rigorous system of project cost control, employee billability, and client invoicing. Our project budget sheets are oriented subtask-by-subtask, and include both hours/budget used, hours/budget available, and percentage of work complete. All Project Managers are required to complete monthly staffing needs for each of his/her projects, which are then used by the PlaceWorks Management Team to develop long term staffing requirements for all PlaceWorks team members. We maintain a redundant invoicing process whereby invoices are distributed to Project Managers for review and signature, then rerouted to project Principals -in -Charge for a second review and execution. Invoices are then returned to accounts receivable with required revisions, to be returned to Project Managers for final review before distributing to clients. 1-16 CITY OF SANTA ANA • On -Call Landscape Architectural Services