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SECTION 1 1 StatementofQualifications UNDERSTANDING OF NEED RRM's approach to successful project delivery is focused on listening, communicating, and collaborating throughout the life of the project. Our core project leadership team has worked together on numerous public recreation projects over many years and has developed an efficient management system whereby the project manager and the principal -in - charge (your primary point of contact) are both engaged in your project. This built-in redundancy not only helps for continuity over time, but also for diversity of perspective and experience. We understand, above all else, that on -call consulting requires a unique type of firm — one that has a diverse breadth of project and staff experience that can nimbly change gears and adjust to a variety of different projects, big and small; a firm that has the horsepower to take on virtually any task without delaying project schedules; and a firm with seasoned project managers that know how to make your life easier as an extension of your staff, and provide you with highly responsive, quality service. On -call contracts by their nature often involve small, miscellaneous projects, and RRM can usually provide what you need. If you need to make ADA upgrades to a public restroom, our architects can help. If you need to solve a chronic drainage problem In a park playing field, our civil engineers are an extension away. For this reason, executing an on -call contract with RRM Design Group will maximize Santa Ana's flexibility to address the full spectrum of issues that may arise. COMMUNITY INVOLVEMENT One of the greatest privileges of the work we do is having the opportunity to work with individuals from communities all across the State. A critical first step at project onset is meeting with the community. We want to connect with the neighbors, listen and learn; what are their needs? what are their hopes? How would a renovated park make life better? What stories about the park, or neighborhood, or culture does your community want to share with us? We facilitate this engagement through our town hall style of public outreach which encourages individuals to voice their opinion and we carry this approach from our first stakeholder meeting on through each community workshop we host. Connecting with the community is not only an important first step, it's what Inspires our work and drives our passion. Though ideally we would meet with the community in - person, even in the midst of a deadly pandemic, we have effective tools at our disposal to still get that all important face time with the community by utilizing virtual meeting platforms and online surveys. ESTABLISHING GOALS AND OBJECTIVES Our team will start your project by listening to current staff experiences, challenges, and opportunities. From there we will work with staff to evaluate resources and priorities to establish initial project goals and objectives. With this project framework we can then work together to establish a project definition, schedule, and budget. RRM is structured to provide maximum flexibility to perform at the highest level and meet project schedules. With a total firm size of over 190 design professionals, we can scale up our team whenever needed to provide extra horsepower. This is particularly helpful in the construction documentation phase of work when large amounts of technical and detailed effort are required. MAINTAIN CLEAR AND FREQUENT COMMUNICATION To give you the confidence that your projects are heading In a direction you are comfortable with, we will keep you updated and current at every step of the way throughout the process. Weekly design steering committee meetings will provide the perfect opportunity to keep everyone focused and on the same page. You do not want any surprises at the eleventh hour, and neither do we. By adhering to this approach, issues inherent to any project —whether schedule, budget, or design -related —are worked through systematically and thoughtfully. iUrrm