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In order for an LOA to be considered for approval, the student must submit a written request signed and dated in advance, unless there is an unforeseen circumstance, specifying the reason for the LOA to the Registrar. Once the request is reviewed, the Registrar will issue a decision in writing to the student. No additional institutional charges will be assessed for the LOA. The minimum scheduled return date from an LOA will be approximately 5 weeks for a day student and 11 weeks for an evening student. This requirement will allow the student to be merged into a class that is at the same level in the curriculum. The LOA and waiting time to return may not exceed 180 days in any 12-month period. Hours missed as a result of an approved Leave of Absence are not considered in the elapsed hours of attendance; therefore they are not considered in a refund calculation or in satisfactory attendance calculations. CONDUCT AND DISMISSAL Students are expected to conduct themselves in an appropriate manner which reflects favorably upon the school both in and out of the classroom. Students will be dismissed from school for the following incident(s): ➢ intoxicated or drugged state of behavior ➢ possession of drugs or alcohol on school premises or during school activities ➢ possession of weapons upon school premises ➢ behavior creating a safety hazard to himself/herself or other persons ➢ disobedient or disrespectful behavior and/or language toward others ➢ excessive tardiness or absences ➢ cheating on exams ➢ destruction or damage of school property ➢ misuse of school computers ➢ violation of school policies and regulations ➢ failure to maintain satisfactory progress ➢ failure to meet financial responsibilities to the school, or ➢ any other determined infraction of conduct GRIEVANCE PROCEDURE Students seeking to resolve a problem or file a complaint should first contact the instructor in charge. If the problem cannot be resolved, a written request for further action should be made to the Director (William Brown). The Director will review the written complaint and make a decision based on documentation received. The decision will be provided to the complainant. If the problem is not resolved through the Director in a reasonable time frame, the Board of Directors should be contacted. The Board of Directors will review the documentation received and provide a written response to the complainant. If a student feels the school has not made an attempt to resolve the concern or complaint(s), the student should contact: ➢ his/her sponsor (WIB/WIOA case manager, Rehab counselor, etc.) ➢ the Bureau for Private Postsecondary Education, 1747 N. Market Blvd. Suite 225, Sacramento, CA 95834, (916) 574-8900, (888) 370-7589 toll free, www,bppe.ca.gov ➢ the Accrediting body as discussed below: Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints considered by the Commission must be in written form, with permission from the complainant(s) for the Commission to forward a copy of the complaint to the school for a response. The complainant(s) will -13-