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City of Santa Ana RFP No. 19-090 Professional Land Surveying Services Understanding of Need Project Understanding Towill completely understands the required details re- garding the possible variety of the City's public works projects, including the technical requirements, scope of work, schedule, project Area of Interest (AOI), and the required deliverables associated with survey task order. Moreover, Towill understands that the primary on -call professional land survey services required by the City of Santa Ana may include: 1. Research and Data Collection 2. Vertical & Horizontal Control Surveys 3. Prepare Legal Descriptions, Plats, and Maps 4. Monument Perpetuation/Preservation 5. Map Checking Services 6. Construction Staking Services 7. Photogrammetric/LiDAR Surveys 8. Topographic Surveys 9. Boundary and Right of Way Surveys The overall Project Area of Interest (AOI) is approxi- mately 27.5 square miles and includes the corporate boundaries of the City of Santa Ana. In addition, we understand that one of the primary goals of the pro- gram is to provide the City's Public Works Department with timely/precision professional surveying services that are tailored to fit the objective of each project assignment. Because surveying, mapping, and GIS are the only services we offer, on -call service contracts represent a significant portion of Towill's business model. In fact, across our firm, we currently manage over 50 different Towlll's Task Order Management Process on -call surveying/mapping contracts for public sector clients and utility companies of all sizes. It is important to note that we prioritize all of our on call contracts equally. New task orders are inserted into our workflow as they arise and are completed as delivery schedules dictate. We achieve very high levels of client satisfaction by maintaining the critical internal communication necessary to keep on top of task budgets and schedules, shift workloads across office locations as needed to maximize efficiency, and rapidly re assign available resources to meet project commitments. Details on the nine primary land surveying services noted above can be found in the Scope of Services and Schedule section of this proposal. Proactive Task Order Management Our approach for all the work that we do always starts with communication. Before any work begins, our project managers strive to learn about your expecta- tions for each task order, your schedule and budget requirements, and any other potential issues. We then develop a concise Scope of Work, cost estimate, and schedule which, when accepted by the City, becomes the basis for the work. No work will be performed until the City has authorized it via the issuance of a Notice -to -Proceed (NTP). Upon approval of the task order, the team will have a kickoff meeting to focus on delivering a consistent, LoIrPrepare Task Order, #t,.a ndCost Estimate, Work Plan, and QA/QC Plan er Perform QA/QC Perform Survey skof Deliverables andlor Mapping TPData Acquisition Respond to City'sSubmit Questions and rDeliverables Commentst TSURVEYING Submitted October 24, 2019