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efficient, and quality deliverable. Instructions to the project team will be developed and distributed to all members. These instructions may include com- munication protocols, schedules/budgets, technical standards, health/safety requirements, scope of work, required deliverables, quality control plans and proce- dures, and/or review of environmental policies. Throughout the performance period, Towill's project manager will maintain open lines of communication with City staff, attending regular status meetings and/ or reporting on the project's progress via email cor- respondence or by phone. Once deliverables are submitted to the City, we respond to any questions or comments you may have, make any final revisions necessary, and ensure that your staff is completely satisfied with all deliverables prior to close-out of the task order. This process is summarized in the flowchart graphic on the previous page. Towill's project manager and support team are committed to responsiveness to meet your objectives. We know from experience that our proven task order management process will be key to successfully deliver your task orders on time and within budget. Suggestions or Special Concerns Given the nature of the anticipated Capital Improve- ment Program (CIP) projects along with Towill's 64 years of experience providing on -call land surveying, we are pleased to have the opportunity to suggest some value-added services for your consideration. Terrestrial, Mobile, and Airborne LiDAR Towill brings 15 years of terrestrial LiDAR scanning ability. Terrestrial LiDAR scanning can be used to obtain spatial information for features that require a high level of detail or that are difficult to reach. It can also be used to gather many data points on complex surfaces, such as rough and uneven ground. The key to successful terrestrial LiDAR scanning technology is knowing when it is the right tool for the job and how to combine and augment it with other measurement methods and data products to provide the most effi- cient service for the tasks at hand. In addition, Towill's unique business model, which combines complete ae- rial photogrammetric and LiDAR services, as well as ground -based field surveying augmented with LiDAR, Submitted October 24, 2019 City of Santa Ana RFP No. 19-090 Professional Land Surveying Services brings a comprehensive mapping tool set to the City. Recently, Towill completed 16 miles of detailed topo- graphic mapping along State Route 91 in Riverside County, utilizing a combination of mobile and terres- trial LiDAR, aerial photogrammetry, and conventional ground surveys. This seamless integration of various advanced and conventional technologies allowed the Towill team to complete this design -level mapping project to Caltrans standards within 120 days. This is a strength the Towill team will bring to the City. Depending upon the project requirements, incorporat- ing aerial LiDAR as part of the overall solution often represents a cost and time -saving approach. Our airborne LiDAR systems are integrated with precision Phase One 100-megapixel digital image sensors. Combining traditional photogrammetric mapping techniques with state -of -the -profession aerial LiDAR, represents not only a cost-efficient project approach but also the ability to provide precision map docu- ments in areas that would compromise the safety of our field crews. We would also like to point out that we often fuse together terrestrial and aerial LiDAR data sets. For projects where LiDAR represents a more cost-efficient approach, the combination of stereo imagery with aerial LiDAR traditional photogrammetry techniques with state -of -the -profession LiDAR tech- nologies. Potholing Towill's land surveying experience in highly urbanized areas often requires locating buried utilities. Accord- ingly, should the need arise for locating underground utilities, Towill will enlist the services of our subcon- sultant, AirX Utility Surveyors, Inc. AirX is a Wom- an Owned Small Business (WOSB) with offices in Rancho Cucamonga and Escondido, California, has been providing Subservice Utility Engineering (SUE) services since 2000. They are a trusted SUE services provider to not only Towill but also to many local agen- cies throughout Southern California. Assumptions and/or Exclusions Access to all assigned project AOI's will be made available to the survey teams without restrictions or added cost. rf TOWILL