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Our QAfQC program sets a procedure that ensures all deliverables. As an ISO 9001:2015 compliant firm, the Quality Management Program serves as the foundation for continuous improvement in all aspects of our work. For our staff Quality Assurance is more than just a program that ensures proper internal review and documentation. It is a frame of mind with which we approach our work. The procedure will help us deliver high quality plans at 30%, 60%, and final submittal. Our quality assurance program comprises all activities necessary to ensure that projects perform according to expectations. The QA program places emphasis on planning control, design control, computer software control and records. We institute our CA program through early involvement of experienced members. This process begins with our proposal, is formalized by project kick off, and continues through project close out via our coordination. The program will ensure that an acceptable level of quality is achieved and maintained in each design. We are proposing a highly -specialized team of registered professionals with a history of delivering on similar projects. Ateam :;t)with a bench strength unmatched in the industry. Our project manager will be assisted by the principal -in -charge Est supported by key personnel. The staff we are committing is organized so that redundant leadership is available in critical aspects of design. Our team offers additional value because it will rigorously analyze a design to provide sustainable cost effective solutions. ADVANCEDESIGN — To effectively incorporate advance innovative designs into projects, it is imperative to select a team that has been properly prepared. Our team approach will explore design from all sides, meet challenges from new angles, and help uncover perspectives that are often overlooked. Our design process is interactive and responsive. It engages all stakeholders relevant to the success of the project. We have assembled the right team! At the proposal stage overall project direction is determined, the strategy for project is specified, and general methodology is developed. Milestones are set with measurable timelines for checking progress on budget and scope completion. After award, our project manager prepares a project specific Work Plan. The Project Work Plan adds detail to the proposal scope of work, identifies the project team assignments and responsibilities, the project budget and schedule, and information regarding design criteria, inputs and constraints for the project. The Plan also specifies the governing design codes, guidelines and CAD standards. 1 The Project Work Plan includes a Project Quality Management 1 ; Plan (QMP) that is specific for each project. The QMP identifies the QC Manager and constructability reviewer. It includes project deliverables, design tasks, and schedules — in-house reviews. The QMP verifies that the all requirements are met. It is based on a 4-step process of Plan — Do — Check — Act. By working on continuous improvement we ensure that our services provide added value. Work Breakdown Structure - Huitt-Zollars will develop a Work Breakdown Structure (WBS) that identifies specific tasks needed to accomplish the proposed scope of services. We will determine the level of effort required for each discipline to complete each task under the WBS. This effort is used to establish the proposed compensation for the project and helps overcome potential budget challenges. Detailed Project Schedule — Several characteristics comprise our approach to developing and maintaining a realistic schedule. This starts with participation of the entire project team. It is imperative that the schedule be sensitive to the demands of every discipline and client review periods. A schedule must account for stakeholder considerations and include time contingencies for resolving unforeseen variables. Our PM is assigned the responsibility of developing and tracking the project schedule. Our WBS format allows our PM to review budgets against associated milestones. We require that the PM update the Principal with project progress weekly. This results in a sense of urgency that will benefit each project. Quality project delivery can be impacted by many things. However, there are five areas that will demand our focus. We will design both projects A and B as the City intended to design them. This will be accomplished by listening and clearly understanding your expectations. We will confirm our understanding in our negotiated scope and verify that we are on track by conducting design review meetings on a regular basis from planning through final design. We will design projects as the City intends to design them. This will be accomplished by listening and clearly understanding your City of Santa Ana Civil Engineering Services: RFP 23-030 6