Laserfiche WebLink
DELIVERING QUALITY PRODUCTS, EVERY TIME <br />Mark Thomas is committed to delivering quality products that meet the <br />City's expectations. For each project, we develop a project -specific <br />Quality Management Plan (QMP) that will guide the quality review <br />process. We leverage our firmwide Quality Management System <br />(QMS) that provide the tools necessary to ensure quality deliverables. <br />The PMPs/QMPs stipulate the deliverables and schedules for the <br />various levels of quality control reviews to be conducted throughout <br />the project. Our project managers perform on -going reviews as the <br />project develops and Quality Control Reviews/Accuracy Checks are <br />conducted for every completed work product. Before delivering to the <br />client, fresh eyes are provided by Independent Technical Reviews <br />which are conducted by those who are knowledgeable but not involved <br />in the day-to-day project development. Interdisciplinary reviews are <br />conducted on projects that bring together multiple disciplines to proof <br />their integration. <br />Key elements of our QMP include: <br />Subconsultant Quality Response Procedures <br />Mark Thomas requires each of <br />our subconsultants follow our <br />QMP to ensure the entire team <br />is following the same procedures <br />and developing quality products <br />team -wide. Our quality manager <br />will provide necessary training <br />and will perform audits on <br />the subconsultant QA/QC <br />documentation. <br />�I <br />Aformal response procedure is <br />used to track comments received <br />on our deliverables— taking a <br />proactive stance in addressing <br />issues and comments as they <br />arise and tracking them using a <br />Review Comment Matrix through <br />resolution. Our Project Manager <br />personally ensures each <br />comment is resolved prior to the <br />subsequent submittal. <br />To ensure delivery of <br />high quality products, <br />Pat Somerville will head <br />the quality management, <br />verifying all quality control <br />measures have been <br />completed. <br />This includes personally <br />reviewing our response <br />to comments to check <br />that comments have been <br />properly addresses prior to <br />the next submittal. <br />Quality Control Audits <br />Mark Thomas conducts internal <br />quality audits to verify overall <br />conformance with approved <br />policies and procedures and to <br />document any problems related <br />to QA/QC activities. Internal <br />audits will be conducted after <br />major submittals as determined <br />by the Auditor and Project <br />Manager for each project. <br />GOAL: <br />GOAL: <br />GOAL: <br />GOAL: <br />To validate all components <br />To provide consistency <br />To use independent peer <br />To verify that the quality <br />within a discipline, <br />among disciplines by <br />review teams to evaluate <br />control process conforms <br />including specifications, <br />eliminating conflicts and <br />project components <br />with procedures prior to <br />plans, studies, reports, <br />promoting collaboration <br />for thoroughness, <br />client submittal, including <br />standards conformance, <br />in the production of all <br />completeness and <br />QA documentation, <br />quantities, estimates, <br />engineering documents <br />adherence to project <br />closeout checklists, <br />and other documents <br />ii, related to the project <br />i, goals and schedules <br />i, signatures and audits <br />MARK THOMAS ON -CALL ENGINEERING SERVICES <br />Page 14 City of Santa Ana <br />