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City of Santa Ana On -Call Engineering Services (RFP No. 23-030) Scope of Services Project Management The services provided for each Task Order will vary according to the needs of the City; no two tasks will be alike. However, one similarity shared by each task will be the need to perform Project Management. Through our Project Management process, we will be able to understand the needs of each Task Order. CWE implements project management through a combination of administrative steps and procedures to assure project scope and objectives are met on time and within budget. Project management elements are characterized by frequent client communication, project team coordination, decision documentation, and multi -step quality control. CWE will work with the project team to determine the best approaches to communication, working through design concerns, and providing timely responses. CWE has used this management program with great success on many project types and sizes. CWE has received numerous letters of commendation from satisfied clients attesting to the success of our project management program. Project Management Plan The first task will be to prepare a Project Management Plan to map out the purpose, scope, objectives, schedule of deliverables, and budget for each task. The Project Management Plan will be detailed and include information and coordination planning with other agencies to ensure compliance and completion of the plan, specifications, and estimate packages. The Project Management Plan will include all milestones and task breakdowns for each of the tasks and subtasks. The Project Management Plan will be submitted to the City's Project Manager for review within 15 calendar days of the issuance of the Notice to Proceed (NTP) on a given task. QA/QC Plan All work performed by the CWE team will be conducted using our thorough, proven Quality Management Process (QMP). The QMP ensures that quality work products and services are delivered to our clients on a consistent basis. The QMP is the essential foundation for the execution of any CWE project, and it consists of two parts: Quality Assurance and Quality Control. ➢ QA consists of the written procedures that drive quality. Specific procedures start with a joint City and CWE project kick-off meeting to verify everyone understands the intent, objectives, tasks, budgets, schedules, milestones, and deliverables; the kick-off meeting also identifies the individuals who are responsible for implementing each part of the work. The QA procedures also require a standardized checking process, including technical reviews. ➢ QC is the system for verifying that the quality assurance procedures are actually being implemented. Quality control activities are the actual checking and validation of the work product at every stage of its development. These critical activities include internal quality control reviews by senior experts; they also include a rigorous cross-checking process for making sure that all comments, revisions or corrections to any contract -12- CW®