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CFiYhin rs loss N a:. <br />Evaluate information <br />Benefits of critical thinking <br />Changing your perspective <br />Problem solving <br />Crystal Reports 2016 - Part 1 <br />Description <br />this course, students will create a basic report by connecting to a database and modifying the report's presentation. <br />Acquired Skills <br />Identify the elements of the Crystal Reports interface. <br />Create and modify a basic report. <br />Use formulas to calculate and filter data. <br />Build a parameterized report. <br />Group report data. <br />Enhance a report. <br />Create a report using data from an Excel workbook. <br />Distribute data. <br />Crystal Reports 2016 - Part 2 <br />Description <br />In this course, students will create complex reports & data sources using the tools in Crystal Reports 2016. <br />Students will not only create more complex reports including sub -reports and cross -tabs, but will also increase their <br />speed and efficiency. <br />Acquired Skills <br />Create automatic and manual running totals. <br />Work with cross -tab reports. <br />Add sub reports. <br />Create drill -downs in a report. <br />Use SQL statements in report processing. <br />Create complex formulas. <br />Add charts to reports. <br />Enhance report functionality <br />Customer Service <br />Description <br />This workshop will look at all types of customers & how we can serve them better. Students will be provided a <br />strong skillset including in -person & over the phone techniques, dealing with difficult customers, and generating <br />return business. <br />Acquired Skills <br />Recognize how your attitude affects customer service <br />Identify your customers' needs <br />Use outstanding customer service to generate return business <br />Build good will through in -person customer service <br />Provide outstanding customer service over the phone <br />Connect with customers through online tools <br />Deal with difficult customers <br />CWS-215 Citrix Virtual Apps and Desktops 7 Administration On -Premises and In Citrix <br />Cloud <br />Description <br />This course will teach students how to deploy, install, configure, setup profile management, configure policies, <br />printing and basic security features for on -premises Virtual Apps and Desktop solution building, and then migrating <br />to Citrix Cloud. <br />Acquired Skills <br />Learn how to install, configure, and manage a Citrix Virtual Apps and Desktops 7 site and Cloud connectors <br />