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"r Definean"effective sf"rategy'to deal'vWith=conflict "` VZWMRKVV� <br />Implement a process to manage conflict situations <br />Build civility in the workplace <br />Creative Problem Solving <br />Description <br />This workshop will give students an overview of the creative problem -solving process, as well as key problem - <br />solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will <br />be covered during class. <br />Acquired Skills <br />Identify types of information to gather and key questions to ask in problem solving <br />Identify the importance of defining a problem correctly <br />Identify and use four different problem definition tools <br />Write concrete problem statements <br />Use basic brainstorming tools to generate ideas for solutions <br />Evaluate potential solutions against criteria, including cost/benefit analysis and group voting <br />Perform a final analysis to select a solution <br />Understand the roles that fact and intuition play in selecting a solution <br />Understand the need to refine the shortlist and redefine it <br />Understand how to identify the tasks and resources necessary to implement solutions <br />Evaluate and adapt solutions to reality <br />CRISC Certified in Risk and Information Systems Control <br />Description <br />The CRISC course is designed for those who have experience with risk identification, assessment, and evaluation; <br />risk response; risk monitoring; information systems control design and implementation; and information systems <br />control monitoring and maintenance. <br />Acquired Skills <br />Key Risk Indicators <br />Key Performance Indicators <br />Data Collection and Extraction Tools and Techniques <br />Monitoring Controls <br />Control Assessment Types <br />Results of Control Assessments <br />Changes to the IT Risk Profile <br />Critical Facilitation Skills for Leaders <br />Description <br />Students will learn how to develop and apply facilitation techniques to support their team at every stage of the team <br />life cycle. Students will enhance their interpersonal competencies and observational abilities to deal with disruptions <br />and more. <br />Acquired Skills <br />Apply techniques to encourage participation and reach consensus <br />Utilize facilitative questioning techniques <br />Recognize indicators to facilitate each stage of the team process <br />Deal constructively with disruptions and typical problem behavior <br />Implement interventions appropriately <br />Plan and run a focused discussion, meeting or event <br />Critical Thinking <br />Description <br />In this course, students will learn develop their ability to analyze and evaluate information <br />Acquired Skills <br />Components of critical thinking <br />Non -Linear thinking <br />Logical Thinking <br />