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Course Descriptions <br />care, fundamentals of computer systems, and the <br />use of electronic health records will be covered. <br />Module 3.0 units 46100 lecllab <br />HSA210 Healthcare Delivery in the United <br />States (100% Online Course Only <br />This course is designed to provide students with <br />the understanding of how the business of <br />healthcare affects the practice of healthcare. <br />Students analyze and evaluate healthcare <br />delivery systems. The relationships between <br />various stakeholders including consumers, <br />providers, payers, regulatory agencies, and <br />policy makers and their effect on healthcare are <br />described. The focus is on economic implications <br />of health planning, organization of personnel and <br />resources, the design of payment systems, and <br />the outcome analysis of healthcare delivery, <br />including the cost effectiveness of healthcare <br />services. Students will be exposed to quality and <br />performance improvement, risk management, <br />and marketing strategies. Effective <br />communication with patients and professionals, <br />along with skills to manage both people and <br />practice, will be presented. <br />Module 3.0 units 45100 lec/lab <br />HSA230 Essentials of Healthcare Compliance <br />(100% Online Course Only) <br />This course is designed to prepare students with <br />the knowledge and skills necessary to <br />understand the implementation of a formal <br />compliance program in a health care facility. <br />Real -world examples will be presented and <br />discussed to promote effective application of <br />information. Students will also learn strategies to <br />keeping the health care practice compliant with <br />federal, state, and local laws. <br />Module 3.0 units 45/00 lec/lab <br />HSA240 Healthcare Management and <br />Administration (100% Online Course Only) <br />This course is designed to develop student's <br />skills in analyzing organizational patterns of <br />different types of health care institutions. A <br />number of administrative functions, including <br />medical staff organization, department functions, <br />policy formation, internal control systems, <br />planning procedures, fiscal and professional <br />management, public relations and the various <br />information needs of administration will be <br />covered. <br />75 <br />Module 3.0 units 46/00 lec/lab <br />HSA250• Healthcare Customer Relations and <br />Outcomes (100% Online Course Only) <br />This course is designed to demonstrate to <br />students that exceptional customer service in <br />healthcare is pertinent to the organization's <br />success. Students will learn the Importance of <br />creating and sustaining standards of excellent <br />customer service in business operations, <br />effective strategies to motivate employees to <br />influence customers, and measure customer <br />service outcomes. Students will critique their <br />personal 'way' of delivering customer service, <br />and study successful models of customer service <br />excellence. <br />Module 3.0 units 45/00 lecllab <br />HSA260• Healthcare Resources and Public <br />Relations (100% Online Course Only) <br />This course is designed to provide students with <br />an overview and basic understanding of how <br />human resources and public relations effects <br />business and administrative practice of <br />healthcare. Students will examine human <br />resources as well as public relations practices in <br />healthcare verses human resources <br />management and public relations in industry for <br />differences and similarities. The focus is on the <br />nature of supervision, management functions, the <br />hiring process, leadership style, and performance <br />appraisal, conducting effective meetings, <br />managing conflict, medical marketing, advertising <br />as well as the managed care factor. Students will <br />be exposed to the nature of The Healthcare <br />System as well as effective communication with <br />internal and external sources. <br />