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Ongoing Quality Assurance
<br />Quality assurance is a corporate -level matter at HB staffing. As a minority -owned business, corporate
<br />support consists of Project Support, Employee Customer Service, and Quality Control. General Manager,
<br />Megan Ignacio, will act as the uniting person in this structure, providing the overall administration and
<br />coordination while maintaining lines of communication between HB Staffing and the City's project
<br />personnel. The purpose of quality assurance is to both prevent, as well as provide a simple, convenient
<br />approach to resolving problems. HB Staffing Key Personnel will be available to the City on a daily basis,
<br />giving us the flexibility to respond quickly to the City's questions and requests. We will provide the City
<br />with direct phone lines, fax numbers, and email addresses for all team members.
<br />Our prime objective is to ensure that the City receives the highest quality of service throughout the life of
<br />the contract; thus, all HB Staffing Team members are held accountable for quality assurance efforts right
<br />up to General Manager, Megan Ignacio, who is readily available 24/7 to answer any of the City's
<br />questions and concerns.
<br />Performance Issues and Preventing Service Disruptions
<br />In the event that any personnel placed by HB Staffing must be released for any reason, as per the City's
<br />request, we will not charge the City for the temporary employee's first four (4) hours of employment. After
<br />consulting with the City, we will replace the employee immediately with a qualified, vetted substitute
<br />utilizing our "Two on the Bench" policy - for every qualified candidate we place, we have two vetted,
<br />equally qualified temporary employees on standby, ready to hit the ground running.
<br />Reporting
<br />HB Staffing uses a robust and customizable staffing software called Ultra -Staff EDGE Applicant, Client,
<br />and Employee Tracking System, which is fully capable of integrating the latest in data security, including
<br />cloud storage. Our Team will use this system's features to collect, maintain, track, and report all payroll,
<br />invoicing, and expense data and provide required reports.
<br />Ultra -Staffs cutting -edge system capabilities would complement the partnership between the City and HB
<br />Staffing. Through Ultra -Staff EDGE, the City would be given a Client Portal and an Employee Portal.
<br />Some of the key features include the ability to place job orders, receive candidate submissions, view
<br />employees, review past orders, review, modify and approve employee time entry (can be done 24/7 at
<br />your convenience); and view open/paid invoices.
<br />In addition to the City having access, all temporary employees will use Ultra -Staff EDGE to input their
<br />hours, which allows the City and HB staffing to view their hours worked. This user-friendly system makes
<br />timecards easy, accessible, and trackable.
<br />Additionally, Ultra -Staff EDGE generates consolidated management reports, including a weekly or
<br />monthly listing of all temporary employee hours worked and employment terminations. Reports can be
<br />customized in a variety of formats (including DOC, PDF, XLS, and CSV) for the City and are available on
<br />any periodic basis requested. We have Team Associates who can walk through Ultra -Staff EDGE training
<br />with users if needed. If a client chooses another option on time/attendance (such as manual timecards),
<br />we can accommodate.
<br />HB Staffing Temporary Employee Benefits
<br />HB Staffing values the most important part of our business: our temporary workers. One of our primary
<br />methods of reducing turnover is our comprehensive benefits package, which underscores and supports
<br />our commitment to retaining HB Staffing employees:
<br />• Competitive wages determined by careful analysis of the local labor market.
<br />• Medical coverage
<br />• Sick pay (accrued- up to three days per year) - eligible after 90 days of employment
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