CATHYJON ENTERPRISES, INC. DBA HB STAFFING

Home Browse Search

are posted on a dashboard that is accessible by HB Staffing's recruitment team. Refusal to be tested for drugs or alcohol will be treated the same as a positive test result. 3. Job Start Confirmation — Our team will send a job start confirmation to the employee that includes the employee handbook, job expectations, and a customized orientation. Our team will also send the job start confirmation to the City. Ongoing Quality Assurance 1. First Day of Assignment — On the first day of the assignment, a member of the Recruitment Team will follow up with the City's hiring manager and our HB Staffing temporary employee to ensure everything proceeds smoothly. 2. Employee Quality Assurance Phone Calls — Our Recruitment Team makes 'quality assurance' phone calls to the employees to ensure that they are satisfied and productive. During these calls, our team will verify that job progress is per the City's requirements. 3. Quality Assurance Phone Calls — Our Project Manager or Account Manager will make 'quality assurance' phone calls to the City (as permitted) to ensure that job progress is positive. We have a proactive approach when it comes to concerns. Whenever the City expresses a concern, we counsel our employees immediately, log this into their records and provide ongoing support and follow-up with the City to quickly resolve the problem. 4. Quality Assurance Meetings — Our team will meet with the City on a semi-annual to annual basis (or as often as agreed upon) to ensure ongoing satisfaction. We will work with the City to set internal goals that meet project standards, assess management strategies, and suggest ideas to potentially improve the City project outcome. 5. Service Disruption Prevention Processes — In the event that any personnel placed by HB Staffing must be released for any reason, as per the City's request, we will not charge the City for the temporary employee's first four (4) hours of employment. After consulting with the City, we will replace the employee immediately with a qualified, vetted substitute utilizing our "Two on the Bench" policy - for every qualified candidate we place, we have two vetted, equally qualified temporary employees on standby, ready to hit the ground running.