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Rules of Operation and Student Conduct <br />Student Discipline <br />At all times when a student is on Amfasoft campuses, they shall conduct themselves in an amicable and <br />considerate manner and attend classes in an orderly manner. Disruptive behavior, including but not limited <br />to cheating, harassment, fighting, use of profanity, and stealing is not acceptable and may lead to probation <br />or termination from Amfasoft. <br />• The use of cell phones is not permitted during lecture time in the class. <br />Inappropriate conduct by students is subject to probation or expulsion and dismissal from the course. The <br />Applicable parts are as follows: <br />- Cheating or plagiarism in connection with an academic program. <br />- Forgery, alteration, or misuse of Amfasoft documents, records, or knowingly famishing false <br />information. <br />- Physical abuse on or off Amfasoft premises to the property or person. <br />- Theft or non -accidental damage to Amfasoft property. <br />- Knowing possession or use of dangerous chemicals or weapons. <br />- Engaging in indecent or obscene behavior in person or by correspondence. <br />- Violation of any rules and regulations set by Amfasoft, a notice of which has been given before such <br />violation and during the course study program in which the violation occurs. <br />Student Complaints/Grievances Policy & Procedure <br />Every student has access to a formal complaint process if so needed. If a student has a problem or concern <br />of any nature regarding any aspect of Amfasoft whether it is with personnel, course of study, or general <br />policies, she/he has the right to file a complaint form. A student may complain by communicating orally or <br />in writing to any instructor, administrator, admissions personnel, or counselor. The recipient of the <br />complaint shall transmit it as soon as possible to the School Director to resolve complaints and shall <br />attempt to resolve complaints related to that person's duties. The student will be encouraged to <br />communicate the concern in writing to the office of Amfasoft. The Administrative office will act to bring a <br />final resolution to the stated complaint. If a student delivers the complaint in writing, Amfasoft shall within <br />10 days of receiving the complaint provide the student with a return response including the summary of the <br />investigation and if a complaint is rejected, the reasons for the rejection are also provided. <br />Designated Personnel: Amfasoft has designated the School Director to receive and resolve student <br />complaints. The school director is regularly accessible during normal business hours: Mon -Fri 9 am to 6 <br />pm. <br />Students may submit their complaints at the following address: <br />Attn: School Director/Registrar - Amfasoft Corporation <br />3155 Kearney Street, Suite #120, Fremont, CA 94538, or email: farhana@arafasoft.com. <br />Procedure: Students Rights and Responsibilities <br />1) The student has the right to state his/her complaint to the program instructor <br />2) A student may complain* in writing (via email/letter/Amfasoft Complaint Form) and <br />submit it to the instructor, administrator, admissions representative, or counselor. <br />3) The student has the right to submit a written complaint directly to the School Director. <br />4) Students are required to state his/her complaint, sign, and date the complaint form. <br />Students may propose a solution(s)* to their complaint and state those in the complaint <br />form. <br />21 <br />