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5) Amfasoft will respond to the student's complaint in writing within 10 days from the date the complaint was received. 6) Amfasoft's designated personnel (Registrar) will take actions which may include but will not be limited to the meeting(s) and interviewing involved individuals, reviewing all documents, conducting an investigation, holding an informal hearing, or other appropriate investigative activity. 7) Amfasoft will propose a resolution to the student within 25 days after receiving the complaint. The student will be informed of the proposed resolution in writing (via email or letter). 8) The student has a right to disagree with Amfasoft's proposed resolution. In such a case, the student may directly contact the Chief Academic Officer, Chief of Operations, and the Director of Amfasoft seeking the resolution of the filed complaint. 9) Amfasoft Corporation and its officers will take all possible actions to resolve the complaint within 30 days after receiving the complaint from the student. Verbal Complaints: Please note that a verbal complaint does not qualify under this provision for any actions from Amfasoft Corporation. All complaints must be submitted in writing so that they can be addressed promptly. Amfasoft may either resolve the verbal in an appropriate manner or after thorough investigation reject the verbal complaint. Registrar's Authority and Duties: Record a summary of the complaint, its resolution, and the reasons for the complaint, place a copy of the complaint summary and its resolution, along with any other related documents, in the student's file, and make an appropriate and dated entry in student complaints log. For any unresolved complaints, the Registrar has the authority to recommend possible solutions to resolve the student's complaint to the Director of the School. "A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 toll -free or by completing a complaint form, which can be obtained on the Bureau's internet web site www.bppe.ca.eov." Policies Regarding Record Retention Record Retention: Educational Records are kept in a fire-resistant safe cabinet at the Fremont main Administrative office located at 3155 Kearney Street, Suite # 120 Fremont CA 94538. The educational records are all files, records, or documents maintained by Amfasoft, which contain information directly related to the students. Example of education records is the general inquiry form filled by the students at the time of registration, the enrollment agreement papers, job placement files, evaluation sheets, student grades, resume, etc. It is the policy of the school to monitor educational records to ensure that they do not contain information that is inaccurate, misleading, or otherwise inappropriate. The school may destroy records that are no longer useful or pertinent to the students' circumstances. The student records are kept in the administrative office for at least five years from his/her date of registration and student transcripts are maintained indefinitely. Safekeeping and Disaster Recovery: In addition to safekeeping the student records are also scanned and backup copies are maintained in a file server at the main office location. The file server is backed up every night and copies of these files are also stored off -site at safe locations. These records can be reproduced whenever needed as legible printed copies. Student Privacy The only persons allowed access to such records is those who have a legitimate administrative or educational interest. 22