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Gimme Shelter and a Pound of Advice <br />program, relationship with rescue organizations, and complaints. Interviews included the <br />following: <br />• Management and staff from OCAC. <br />• Current and former volunteers from OCAC. <br />• Management from the OC Community Resources (OCCR) office. <br />• Management from the Orange County Centralized Human Resources and OCCR <br />Human Resources offices. <br />• Community complainants from Orange County Grand Jury Public Concern <br />Letters. <br />• Retained outside legal counsel. <br />• Leaders of Orange County city -managed shelters. <br />• Animal advocates. <br />Surveys <br />The Grand Jury solicited feedback from the shelter's clients by surveying the 14 cities <br />contracted with OCAC to provide animal care and control services. Questions in the <br />survey were crafted to determine city satisfaction with the services provided and cost <br />effectiveness and to solicit any concerns city leaders, managers, and residents may <br />have with OCAC. (Appendix 3) <br />A second.survey was directed to the five independent city -managed animal shelters in <br />Orange County, soliciting information about their shelter operations, staffing, animal <br />population, adoption procedures, and other challenges. (Appendix 4) <br />Site Visits <br />The Grand Jury conducted tours and site visits to the OCAC shelter: <br />• One visit was a guided tour of the facility, during which the Grand Jury was <br />provided behind -the -scenes access to observe conditions and observe shelter <br />staff as they went about their daily routines. <br />• A second visit was an anonymous visit by two members of the Grand Jury. The <br />- --- two members -visited the shelter to experience, firsthand, guest services and the <br />appointment process for adopting an animal. <br />-= A --third visit was an unscheduled visit to observe kennel cleaning and to gather <br />additional documents and records. <br />The Grand Jury also toured the City of Irvine Animal Shelter and the Mission Viejo <br />Animal Services Center. <br />Key Documents <br />• Documents and information provided by OCAC: <br />o Policy and Procedure Manual governing the Orange County Animal <br />Shelter <br />o Volunteer Program Manual <br />ORANGE COUNTY GRAND JURY 2022 1 2023 PAGE 9 OF 51 <br />