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Item 13 - OC Grand Jury's Investigative Report, Findings, and Recommendations Regarding Group Homes and the Orange County Animal Care Shelter
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Item 13 - OC Grand Jury's Investigative Report, Findings, and Recommendations Regarding Group Homes and the Orange County Animal Care Shelter
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3/5/2024 3:40:01 PM
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Agenda Packet
Agency
Planning & Building
Item #
13
Date
8/15/2023
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Gimme Shelter and a Pound of Advice <br />their staff provide direct care to their animals. At OCAC, only 15% of staff provide direct <br />care. The Grand Jury recommends a review of the current allocation of positions within <br />OCAC. OCAC has 137 budgeted staff positions of which only 21 positions provide direct <br />care to the animals. Assigning adequate resources to the direct care of the animals must <br />be a priority as the health and welfare of the animals is the shelter's primary charge. The <br />current allocation of Animal Care Attendant positions is insufficient. <br />Communication <br />The shelter's organizational challenges are numerous; many challenges are systemic, <br />but some are self-inflicted. With many constituents, such as shelter staff, volunteers, <br />rescue organizations, and the public at large, robust communication programs are <br />essential to addressing the concerns and needs of both internal and external audiences. <br />-Collaboration and communication within the shelter are lacking. Departments within the <br />shelter are siloed. Staff within departments focus solely on their duties and <br />responsibilities -and are not encouraged to think of their efforts as being part of a "Big <br />Picture." Morale is reported to be low. Workplace rules and position classifications tend <br />to discourage a collaborative mindset. <br />In March 2015, the Orange County Office of the Performance Director issued a report on <br />the OCAC. The OC Auditor noted that, among other things, the shelter was not holding <br />regular "all -hands" staff meetings. The Auditor recommended that the shelter hold <br />meetings at least every quarter. The 2014/2015 Orange County Grand Jury report of the <br />OCAC made the same recommendation. The response from OCAC to this Grand Jury <br />report was that all -hands meetings were implemented. However, all -hands meetings <br />currently do not occur at any regularly scheduled interval. Although shelter staff have a <br />general sense of shelter operations and functions, the shelter is a siloed work <br />environment. Without regularly scheduled all -hands meetings, staff have little opportunity <br />to hear and be heard by shelter leadership and for management to communicate a <br />consistent message. <br />-Shelter-volunteers are limited to a program that effectively segregates them from shelter <br />staff and management. Volunteers have little to no voice or effective input into the <br />shelter's decision hierarchy. <br />Policies and Procedures <br />The Grand Jury found. that the shelter's Policies and Procedures manual does not <br />undergo regular internal review. There are policies and procedures in the manual that do <br />not reflect current shelter practices. Additionally, there are important shelter practices <br />and functions that are not addressed or are inadequately documented within the manual. <br />There are some policies and procedures in the manual addressing programs that are no <br />longer relevant or --where the manual describes practices that are outdated. It is evident <br />some policies and procedures in the manual have from time to time been inserted or <br />revised, but those cases appear to be done on an ad -hoc basis and are not methodical. <br />Individual policies and procedures documented in the manual are annotated with the <br />date they became effective and, when applicable, revised. However, there is nothing to <br />ORANGE COUNTY GRAND JURY 2022 1 2023 PAGE 16 OF 51 <br />
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