Item 24 - Temporary Employee Staffing Services

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DocuSign Envelope ID: 01AF1CC8-B77B-44CE-8C90-3E207F451847 0 every step of the requisition process. As part of our comprehensive approach, we bring a structured continuous process improvement with knowledge transfer and lessons learned to all our activities. AppleOne will be working closely with the City. Our project and programs staff will work to fully understand and implement what has been successful and how to identify and resolve potential issues should they arise. We also, as part of our commitment to knowledge transfer, will work with District staff to incorporate the most useful aspects of our methodologies and activities into internal department efforts. We have developed an overall strategy and approach that addresses the following priorities and demonstrates our value to a project and contract. We will listen carefully to management, and identify the value AppleOne can bring in our approach to address priorities and mission objectives. Procedure For Requesting Personnel The City's notification of need will initiate AppleOne's streamlined job ordering process. AppleOne has a standardized Job Order Response Process that provides an overview of how we will ensure the availability and qualifications of contractor personnel. The breakdown of AppleOne's Job Order Response Process is as follows: • Step 1— Job Order Submitted: Job Order is submitted by the City to an AppleOne account management team member via your preferred method (phone, fax, or the Internet). The PM, Ms. Rion Carr, will serve as the single -point -of -contact for the City. • Step 2 — Acceptance of Order and Initial Response: The AppleOne account management team accepts the order and enters it into AppleOne's internal Office Automation database. Ms. Carr or Ms. Hulse (Assistant PM) will respond within 4 hours or less to confirm that they received the order as well as provide a status update. Working collectively, all team members of the Orange County branch will identify potential candidates for the City's consideration. Further information may be requested at this stage from the contracting officer or department head at the City. • Step 3 — Evaluation Process: Once a qualified candidate is identified, AppleOne completes a customized evaluation process for the City. This includes an in-depth, in -person interview, as well as review of job requirements and expectations, and verification of references. If the candidate meets all requirements and accepts the positions, we will move onto the next step. If not, the previous step is repeated until a qualified candidate match is made. • Step 4 — Interview/Final Approval: The candidate is then interviewed or presented for a final approval by the City. AppleOne will notify the temporary associate in writing with information specific to his or her assignment if the position is accepted. • Step 5 — Orientation: Prior to the start date, AppleOne will provide the candidate with a full orientation on the job and the City environment, as well as information on how to complete their timecard or assign them a badge/password for AppleOne's Web Time Capture software. • Step 6 — Quality Control: On the first day of assignment, a member of the account management team will conduct a quality control call to the candidate's supervisor. At the end of the first week, another quality control check will be completed. Afterwards, the team will conduct ongoing quality checks to ensure that the candidate is performing up to, or better than, expectations for the City. Placement Of Personnel AppleOne knows that having the best in professional personnel is integral to the ongoing success at the City locations. Our precise, comprehensive methods for providing staffing services will ensure that the City obtains the maximum projected value for each dollar of expenditure. We remain committed to providing personnel with the skills, experience and character to excel in their positions with the City. 14 APPLEONE EMPLOYMENT SERVICES, RFP RESPONSE USE OR DISCLOSURE OF DATA CONTAINED ON THIS SHEET IS SUBJECT TO THE RESTRICTION ON THE TITLE PAGE OF THIS PROPOSAL.