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Table of Contents <br />1. Statement of Qualifications (SOQ) <br />2 <br />Table of Contents <br />3 <br />a. Cover Letter <br />4 <br />b. Services Provided <br />5 <br />Interviewing and Selection <br />5 <br />Standardized Assessment Process <br />5 <br />Training and Support Services <br />5 <br />Sick Leave Policy and Costs <br />5 <br />Ongoing Quality Assurance <br />6 <br />Performance Issues and Preventing Service Disruptions <br />6 <br />Reporting <br />6 <br />HB Staffing Temporary Employee Benefits <br />6 <br />Equal Employment Opportunity Employer <br />7 <br />Orientation and Training <br />7 <br />Customized Orientation <br />7 <br />Specialized Skills Training <br />7 <br />c. Agreement Statement <br />7 <br />d. Firm and Team Experience <br />8 <br />Firm Description <br />8 <br />Experience <br />8 <br />Team Resumes <br />9 <br />e. Proposed Work Plan <br />10 <br />i. Anticipated Approach <br />10 <br />Recruitment <br />10 <br />Interviewing and Qualifying <br />11 <br />ii. Suggestions or special concerns <br />11 <br />iii. Description of deliverables and implementation plan <br />11 <br />Onboarding <br />11 <br />Ongoing Quality Assurance <br />12 <br />Attachment A: Proposer's Certification and Proposal Item Pricing <br />13 <br />Attachment B: References <br />14 <br />2. Cost Proposal <br />21 <br />Prepared on 4/19/2023 by HB Staffing for the City of Santa Ana <br />Temporary Staffing Services - RFP #23-051 3 of 23 <br />