Laserfiche WebLink
<br /> Parking Control Enforcement Services <br />CITY OF SANTA ANA, CA | RFP NO. 23-036 | MARCH 28, 2023 | Cover Letter 4 <br />Our proposal outlines a mutually beneficial solution that will take into account our past performance and our <br />experience locally and with other customers. Our proposal details the following advantages to the City of Santa <br />Ana and the Santa Ana Police Department: <br />• Experienced and dedicated management team with knowledge of Santa Ana streets and who understand the <br />complexities of the Santa Ana enforcement operations. <br />• Improved pay scales, incentives, and staff development plans to mitigate turnover. <br />• Focused enforcement training and extensive field training to ensure consistency. <br />• Demonstrated quality controls to ensure accuracy of citation issuance and consistency in enforcement activities <br />with a citizen centric and ambassador approach. <br />• Strategic plan to address call out and vacancies to back fill open shifts for occasional call outs with equally <br />qualified personnel. <br />• Automated systems and applications for Performance Measurement and Special Request tracking to exceed the <br />City’s RFP requirements. <br /> <br />Santa Ana deserves a partner that understands the uniqueness of the community and the different challenges <br />associated with delivering consistent and fair parking enforcement that promotes parking equity amongst residents, <br />businesses, and visitors. We are confident that with the implementation of our proposed services, you will continue <br />to see measurable results in the short term. Our experienced management team will continue to be responsive and <br />will successfully serve with a sense of urgency. In addition, we will maintain operational excellence through <br />continuous training and collaboration with Santa Ana Police Department. We look forward to our continued <br />partnership with the City of Santa Ana and the Santa Ana Police Department. <br /> <br />Sincerely, <br /> <br />, <br /> <br />Muhammad Mansoor, CAPP <br />Vice President, Municipal Operations <br />949 South Coast Drive, Suite 515 <br />Costa Mesa, CA 92626 <br />(714) 290-4854 | mmansoor@lazparking.com <br />DocuSign Envelope ID: 5C666F1F-E77F-43CE-8AE0-2CDA4FE129A8