Item 23 - Parking Enforcement Services

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PROPOSED WORK PLAN i. Approach to Enforcement i. Anticipated approach to performing services as specified herein To meet the objectives set forth in this RFP by the City of Santa Ana and its Police department, it is LAZ Parking’s commitment to continue to provide a knowledgeable, well-trained, and motivated team focused on a balanced approach to fair and consistent parking enforcement. We have dedicated ourselves to providing professional and ethical parking enforcement services with the goal of improving the overall safety and quality of life for residents, visitors, and businesses in the City. LAZ Parking’s years of industry experience have given us firsthand knowledge of the most important aspects of providing parking enforcement services. We have taken the time to develop and refine best practices for every detail related to the delivery of our services. We make a crucial, noticeable difference by offering better processes with a proactive management style and through a comprehensive employee screening, onboarding, and training process. These capabilities come only through experience, knowledge, forethought, practice, and discipline. The highlighted areas of this section further illustrate our approach to organizing and implementing the parking enforcement services desired by the City and the ways in which we differentiate ourselves from our competitors and deliver higher quality. Task 1 – Personnel- Recruiting, Training & Responsibilities PERSONNEL REQUIREMENTS Building a strong, skilled workforce that understands their roles and responsibilities is just part of what LAZ Parking does. We continue to foster the employees we have throughout our projects and carefully select new employees as positions become available. All new employees will meet all City and LAZ Parking employment requirements. LAZ Parking will comply with all existing Government codes and Santa Ana Police Department DocuSign Envelope ID: 5C666F1F-E77F-43CE-8AE0-2CDA4FE129A8